Restaurant Server

The Westin Edina Galleria; Edina (MN); On-site; USD 31,000 - 62,000; Full time

Benefits offered by this job

Pet Insurance

Fully vested 401k

Employee Assistance Program

Earned Sick and Safe Time

Holiday Pay (Hourly)

Marriott hotel travel discounts

Job summary

The Westin Edina Galleria in Edina, MN is seeking a Restaurant Server to take orders and serve guests while upholding hotel standards. You will be courteous, knowledgeable about the menu, wines, and beverages, and use up-selling techniques to enhance guest experiences.

Responsibilities include maintaining outlet cleanliness, handling POS transactions, and delivering friendly, efficient service across indoor and outdoor activations as required. Equal opportunity employer; industry benefits apply.

Qualifications

• Minimum two years in a similar position at a full-service hotel or restaurant.
• Ability to taste food and alcohol during trainings and menu updates.
• Tips training certification within 30 days of hire date.

Responsibilities

• Take orders, retrieve and serve alcoholic, non-alcoholic, and meals to guests courteously and efficiently.
• Maintain knowledge of menu items, wine and champagne varieties, and glassware.
• Ensure guest satisfaction, resolve complaints, and enforce hotel policies.
• Greet guests, process payments, and assist with upselling beverage and menu items.

Skills

Customer service

Upselling

English proficiency

Teamwork

Education

High school diploma or equivalent

Tools

MICROS POS

Job description

BENEFITSPet InsuranceFully vested 401kEmployee Assistance ProgramEarned Sick and Safe TimeHoliday Pay (Hourly)Recognition ProgramVolunteer InitiativesMarriott Hotel Travel DiscountsPOSITION OVERVIEWThe Restaurant Server’s primary responsibility is to take orders, serve guests, and ensure that the dining experience is up to the hotel standards. They must be courteous, friendly, and knowledgeable of all the hotel’s offerings, including outside of the food & beverage department. They may need to serve alcoholic, non-alcoholic, food, and any other items to a dining party in order to ensure the highest quality service.DUTIES AND RESPONSIBILITIESMaintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures.Take orders, retrieve and serve alcoholic, non-alcoholic, and meals to guests, courteously and efficiently according to Hotel specifications.Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.Assist in the maintenance of the outlet area and equipment.Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet.Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list.Maintain complete knowledge of designated glassware and garnishes for each drink.Maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.Maintain complete knowledge of equipment and use only as intended.Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.Maintain complete knowledge of the Point of Sale system and work with manager to report and resolve system issues, should they arise.Obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times.Complete opening and closing side duties.Greet guests and take their orders, utilizing suggestive up-selling techniques.Prepare guest check and process payment, adhering to all cash handling and credit policies.Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste.Use all chemicals in accordance with OSHA regulations and hotel requirements.Maintain a professional and personable appearance at all times, according to hotel standards.Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.All other duties as requested.QUALIFICATIONSAbility and willingness to work at activations that are indoors and outdoors.Must be 21 years or older.Good reading, writing, and oral proficiency in the English language.Minimum two years’ experience in a similar position with a full-service hotel or restaurant.Requires the ability to taste food and alcohol during trainings and new menu updates.TIPS training certification required within 30 days of hire date.Previous experience with MICROS POS preferred.Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.Ability to work effectively with co-workers as part of a team and with minimal supervision.Flexibility to work a varied schedule, which may include weekends and holidays.Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.Ability to stand and walk for entire shift.Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Employment decisions are made based on qualifications, merit, and business need. Reasonable accommodation(s) may be provided through the interactive process to enable qualified applicants and associates to perform the essential functions of the position.Offers of employment are contingent upon the successful completion of a background check, and we participate in E-Verify to confirm employment eligibility.