Server

Western Hills Country Club; Cincinnati (OH); On-site; USD 27,000 - 37,000; Full time

Job summary

Western Hills Country Club is seeking a friendly server to provide food and beverage service to members and guests. You will greet guests, take orders, coordinate with the kitchen, and ensure timely service across courses in a classic club dining environment.

You should have a high school diploma (or GED), at least one year in a similar role, strong customer service, and the ability to read, write, and perform basic math. Food safety and alcohol certifications are required or pursued.

Qualifications

• High School diploma or GED equivalent.
• One year of server experience.
• Previous Restaurant Experience
• Good physical stamina to keep up in a fast-paced environment.
• Highly motivated with an attention to detail.
• Excellent customer service skills to interact with members & guests.
• The ability to read, write and execute basic math skills.

Responsibilities

• Set up side station and perform assigned side (prep) work.
• Provides immediate attention to all members and guests upon seating.
• Ensure that the correct account numbers and names are given for billing.
• Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials.
• Places orders with kitchen; informs cooks about any special cooking instructions.
• Serves meals; places dishes by courses in front of each person.
• Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
• Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
• Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
• Presents the bill.
• Keeps dining room and bus station areas clean.
• Clears, cleans and resets tables that have been vacated as needed.
• Advises supervisor of any complaints as soon as they occur.
• Performs clean-up and closing duties as assigned by manager.
• Attending pre-service training (line-up meeting).
• Closes out all chits and turn them into the chit box
• Thanks members and guests; invites them to return.
• Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
• Performs other duties assigned.

Skills

Customer service

Stamina

Attention to detail

Server experience

Education

High School diploma or GED

Tools

POS system

Job description

Description

Operational Days: Open Tuesday-Sunday (Mostly Closed on Mondays)

January-March only open Thursday-Sunday

Desired Education, Work Experience, & Skills

• High School diploma or GED equivalent.
• One year of server experience.
• Previous Restaurant Experience
• Good physical stamina to keep up in a fast-paced environment.
• Highly motivated with an attention to detail.
• Excellent customer service skills to interact with members & guests.
• The ability to read, write and execute basic math skills.

Desired Licenses and Certifications

• Food safety certification.
• Of legal age to serve alcoholic beverages.
• Alcoholic beverage certification.

Member Dining

Job Knowledge, Core Competencies and Expectations

• Basic knowledge of club’s POS system or comparable POS system preferred.
• Greet and acknowledge members and guests.
• Is knowledgeable about the menu, wine, beer, & liquor offerings.
• Ability to time the service of each course.
• Learns members’ names and their special preferences.
• Good organizational skills.
• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Provide food and beverage service to club members and guests.

Job Tasks/Duties

• Sets up side station and performs assigned side (prep) work.
• Provides immediate attention to all members and guests upon seating.
• Ensure that the correct account numbers and names are given for billing.
• Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials.
• Places orders with kitchen; informs cooks about any special cooking instructions.
• Serves meals; places dishes by courses in front of each person.
• Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
• Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
• Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
• Presents the bill.
• Keeps dining room and bus station areas clean.
• Clears, cleans and resets tables that have been vacated as needed.
• Advises supervisor of any complaints as soon as they occur.
• Performs clean-up and closing duties as assigned by manager.
• Attending pre-service training (line-up meeting).
• Closes out all chits and turn them into the chit box
• Thanks members and guests; invites them to return.
• Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
• Performs other duties assigned.

Banquet Events

Job Knowledge, Core Competencies and Expectations

• Knowledge of all order on arrival menu items, preparation methods, ingredients, garnishes and wine list.
• Ability to time the service of each course.
• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Set up and clean banquet rooms and serve banquets.

Job Tasks/Duties

• Performs related banquet set-up tasks.
• Provides immediate attention to all members and guests upon seating them.
• Takes beverage orders and serves food in specified station.
• Pours and refills wine, coffee, water and other beverages served with and after the meal.
• Clears soiled dishes as needed.
• Cleans all assigned work areas in kitchen and banquet areas.
• Advises supervisor of any member or guest complaints as soon as they occur.
• Assists in closing functions such as removing linen, bussing glasses, dishes, silverware, etc., and re-setting the room for next function.
• Attends staff meetings including pre-service (line-up) sessions.
• Consistently follows all food safety-related requirements.
• Completes other appropriate assignments made by the Banquet Manager.
• Performs other duties as assigned.

Requirements

Availability Requirements: Week & Weekend Nights

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
• Push, pull or lift up to 50 pounds.
• Continuous repetitive motions.
• Work in hot, humid and noisy environment.