Server

BENCHMARK; Cincinnati (OH); On-site; USD 6,900 - 9,600; Full time

Job summary

Pyramid Global Hospitality is seeking a friendly and professional Server for The Lytle Park Hotel, Autograph Collection in Cincinnati. You will greet guests, present menus, take orders, and ensure a five-star guest experience.

You will handle payments, maintain cash, and keep areas clean while following safety standards. This role requires physical stamina and a passion for hospitality. Compensation is $5.50 plus tips, with opportunities to grow within a diverse organization.

Qualifications

• Experience in table service or hospitality preferred.
• Ability to stand for long hours and carry up to 30 pounds.
• Knowledge of food and beverage menus and wine selections preferred.

Responsibilities

• Greets and seats guests in alternating sections of the restaurant, presents menus, makes meal suggestions and wine choices.
• Takes orders and presents checks to the kitchen; records sales using a cash register.
• Maintains cash bank, guest checks, and processes payments following procedures.
• Balances checks and completes closing paperwork at shift end.
• Serves orders promptly and professionally; ensures proper garnish and presentation.
• Checks on guest needs across the restaurant and assists with related duties.
• Maintains knowledge of menu items and preparation methods.
• Completes side work and maintains sanitation standards.
• Reports tips daily and records on declaration sheet.
• Adheres to alcohol awareness procedures (TIPS) and notifies management of incidents.
• Assists with room service, bar, and lounge duties as needed.
• Able to carry trays and stand for extended periods; understands emergency procedures.
• Provides high-quality service to guests at all times.

Skills

Guest service

Cash handling

Beverage service

Team player

Tools

POS system

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!What you will have an opportunity to do:The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!We are seeking a passionate hospitality professional, strengths in service, thorough knowledge of the guest’s experience, and exceptional Beyond Compare service attitude for the position of Server. This Expert is responsible for ensuring that all guests have the highest quality experience possible, while serving the guest in a Five Star manner.The primary responsibilities for the Server will include but are not limited to:Greets and seats guests in alternating sections of the restaurant as quickly as possible, presents them with menus, makes meal suggestions and appropriate wine selections and answers questions regarding meal preparation.Takes order and presents check to the cook. Records all sales using appropriate cash register, and follows all cash handling procedures. Maintains cash bank, guest checks, and processes guest payment according to established procedures. Balances all checks and completes closing paperwork at the end of the shift.Serves order as soon as ready in a professional and pleasant manner. Makes sure proper garnish is on plate before serving. Presents check to guest for payment.Continuously checks on the needs of guests in entire restaurant, bussing tables, and pouring beverages. Responds in a proactive manner to any guest concerns to ensure satisfaction.Is knowledgeable of all menu items (food and beverage), including how they are prepared, and their status for the day.Completes side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by manager. Practices “clean as you go” method, and sanitation standards.Reports all tips received on a daily basis and records them on a tip declaration sheet.Ensures alcohol awareness procedures are in place (TIPS) and notifies manager of any guest incidents.Assists with room service, bartender and lounge duties as necessary.Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours.Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.Provides the highest quality of service to guests at all timesWhat are we looking for?Compensation:$5.50 plus tips-$5.50 plus tipsPyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.