Room Service Server

Pyramid Global Hospitality; United States; On-site; USD 10,000 - 15,000; Full time

Benefits offered by this job

Free Parking

Free Monthly Bus Pass

Job summary

Pyramid Global Hospitality operates The Lytle Park Hotel location in Cincinnati and seeks a team member for in-room dining service. You will deliver exceptional guest experiences, describe menu items, and support guest requests with a professional, friendly attitude.

The role emphasizes accurate order taking, cash handling, and maintaining clean, well-stocked dining areas to exceed expectations in a fast-paced environment.

Qualifications

• Knowledge of menu items and beverage offerings.
• Strong guest service and communication skills.
• Ability to process guest orders and handle cash accurately.

Responsibilities

• Provide exceptional guest service and menu recommendations.
• Answer incoming calls and take guest orders with room numbers and party size when needed.
• Maintain cleanliness and organization of In-Room Dining stations and fulfill side duties.

Skills

Menu knowledge

Guest service

Cash handling

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!

What you will have an opportunity to do:

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!

• Full knowledge and descriptions of all menu items, including all beverage offerings and assisting with recommendations, including knowledge of service times.
• This position will at times be responsible for answering incoming calls, utilizing the guest name, and assisting with taking guest orders, to include room number, number of persons dining and quoting delivery time.
• Responsible for set-up, delivery and following proper standards and steps of service according to standards, including guest name usage.
• Close all checks in accordance with payment method and following check closing procedures.
• Retrieve all In-Room Dining trays and tables from guest hallways and ensure all used items are properly retrieved.
• Complete all side work duties prior to completing shift.
• Stock all supplies and Food & Beverage items in the In-Room Dining station.
• Communicate with management any supply needs and resolution of any issues that arose throughout the shift.
• Provide the highest service standards possible to all guests.
• Maintain the cleanliness of the In-Room Dining stations.
• Meet and exceed all guest request and expectations with an “exactly like nothing else” attitude.
• Adhering to the proper cash handling procedure including tip reporting and due backs.
• Complete other tasks and duties assigned by the Manager.

#IND100#ZR80

What are we looking for?

Compensation:
$9.00 plus tips
-
$9.00 plus tips

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.