Server

The Longboard [St. Thomas]; Charlotte Amalie (United States Virgin Islands); On-site; USD 28,000 - 38,000; Full time

Job summary

The Longboard St. Thomas is seeking dynamic, hospitality-driven waitstaff who are passionate about food, beverage, and guest experiences. The ideal candidate thrives in a fast-paced, team-focused environment with professionalism, energy, and a friendly attitude.

Join Ballast Hospitality's vibrant coastal concept on St. Thomas, where we balance island vibes with elevated service, growth opportunities, and a supportive team.

Qualifications

• 2+ years of serving experience.
• Strong knowledge of food and beverage.
• Must be punctual, reliable and detail oriented.
• Able to work well with others.

Responsibilities

• Curate the vibe and guide the guest's entire journey from the first sip to the final bite.
• Deliver fast, friendly, and thoughtful service that makes guests feel like regulars on day one.
• Explain ingredients, sourcing, allergens, menu, and preparation to confidently guide guest selections.
• Setting the stage: executing opening and closing duties to guarantee seamless daily operations.
• Anticipatory hospitality: proactively manage guests' needs without interrupting their flow.
• Navigate the POS efficiently for accurate order entry and payment processing.

Skills

2+ years serving experience

Strong food & beverage knowledge

Punctual, reliable, detail oriented

Able to work well with others

Job description

THE ATMOSPHERE

The Longboard St. Thomas is the third iteration of our celebrated coastal dining concept that originally opened on St. John in the US Virgin Islands in 2015. Like its flagship, the STT location offers innovative and refined seafood-forward island flare and a lively bar program featuring Caribbean-inspired craft cocktails. The laid-back lifestyles of St. Thomas and St. John mesh perfectly to create a relaxed, coastal vibe in a vibrant setting. Our restaurants are more than places to eat— they’re destinations to experience. We bring the vibes, the views, and the hospitality to match.

THE IDEAL MATCH

We’re seeking dynamic, self-motivated and hospitality-driven waitstaff who are passionate about food, beverage, and creating exceptional guest experiences. The ideal candidate thrives in a fast-paced, team-focused environment, solves problems with grace, brings professionalism, a sense of fun, and enjoys working alongside a large team to improve performance and increase retention. We’re looking for enthusiastic, ambitious, and humble staff that want to be a part of The Longboard culture.

BALANCED HOSPITALITY

The Longboard St. Thomas brings a fresh, vibrant take on coastal Caribbean dining—where tropical, casual vibes meet elevated experiences. Our restaurants are destinations that blend music, sunshine, island flavors, and top-tier hospitality into unforgettable moments. We’re laid-back but dialed-in. Professional but never stuffy. Every guest is welcomed like family— and we take that seriously.

KEY ACCOUNTABILITIES

• Curate the vibe. You’re the director of the guest’s entire journey from the first sip to the final bite.
• Bring the energy. Deliver fast, friendly, and deeply thoughtful service that makes guests feel like regulars on day one. You own their dining experience.
• Speak fluently on ingredients, sourcing, allergens, menu, and preparation to confidently guide guest selections.
• Setting the stage: Executing flawless opening and closing duties to guarantee seamless daily operations.
• Anticipatory hospitality: Proactively manage guests needs without interrupting their flow.
• Mark, clear, and reset according to the pacing of the menu and match the kitchen’s culinary rhythm.
• Keep the space crisp, clean, and clutter-free across all guest-facing and back-of-house spaces.
• Prioritize professional, respectful, and open communication with all team members.
• Stay ahead of the rush. Prep your stations, maintain organization, and communicate effectively so you’re never caught off guard during service.
• Partner with management promptly to resolve any guest feedback or operational challenges.
• Navigate the POS efficiently and accurately for efficient order and payment processing. Deliver accurate billing to close the guest experience on a high note.
• Show up to show out. Look sharp, follow the dress code, and bring your best self to every shift.

ROLE REQUIREMENTS

• A flexible schedule including nights, weekends, and lunch shifts.
• The ability to thrive in a fast-paced environment.
• Able to work well with others.
• Candidates must be punctual, reliable, self-motivated and extremely detail oriented.
• 2+ years of serving experience.
• Must have strong food and beverage knowledge.
• Strong attention to small details.
• Uncompromising work ethic with a relish for new challenges.

OUR DNA

At our core, we live by values that shape every interaction, decision, and experience. We offer competitive pay and a culture that values growth. From day one, we’re committed to your personal and professional development through hands-on experience, ongoing training, and clear opportunities to advance. At Ballast Hospitality, when you grow, we grow

• Integrity is everything. Without it, nothing else matters. We lead with honesty, accountability, and trust. Always doing the right thing, even when no one’s watching.
• We invest in growth. Continuous training and development aren’t extras; they’re essential to our shared success. We see ongoing learning and development as an investment, not just in our team, but in our future.
• Creativity drives innovation. Innovation starts with imagination. We embrace fresh ideas and bold thinking to stay ahead and stand out.
• Happy teams serve better. A happy, supported, and professional team creates the kind of guest experience that sets us apart and empowers us to deliver exceptional experiences.
• We deliver legendary service. The kind of personalized care that turns moments into memories, experiences guests can’t forget, and rave about long after they leave.
• Work hard, stay sharp, and have fun. We bring passion and professionalism to everything we do while keeping it light, positive, and full of energy. Excellence and enjoyment go hand-in-hand.

EQUAL OPPORTUNITY EMPLOYER | COME AS YOU ARE

At The Longboard St. Thomas, we believe great hospitality starts with great people, and that means all people. We don’t care what you look like, where you’re from, who you love, or how you identify. If you have good energy and a passion for making people feel welcome, you’ve got a spot on our team. No judgment. No discrimination. Just good vibes and equal opportunity for all.

READY TO SET THE VIBE?

At The Longboard, we believe our team is the heart of everything we do. If you’re a passionate hospitality-driven leader with a creative eye and ready to help shape the experience at one of St. Thomas’s most exciting destinations— this is your moment.

Join Ballast Hospitality in creating standout dining experiences that celebrate sunshine, culture, and connection—one guest at a time. We look forward to meeting you!