Floor Assistant

The Longboard [St. Thomas]; Charlotte Amalie (United States Virgin Islands); On-site; USD 17,000 - 25,000; Full time

Job summary

The Longboard St. Thomas is seeking a dynamic Floor Assistant to help maintain the flow of service, keep energy high, and ensure every guest experience runs smoothly during busy shifts.

You will work with a large team, learn menu details, and support servers with polished service, quick thinking, and a positive, collaborative attitude in a vibrant hospitality setting on St. Thomas.

Qualifications

• Excellent communication, interpersonal skills, and a collaborative attitude.
• Exceptional work ethic and strong attention to detail.
• Strong organizational skills.
• Receptive to constructive criticism and feedback.
• Ability to think quickly and adapt in a fast-paced environment.

Responsibilities

• Deliver high-energy, intuitive, and genuinely warm service that elevates the guest experience and keeps people coming back.
• Respond appropriately to guest requests or issues by communicating effectively with the proper server or management.
• Uphold Ballast Hospitality’s standards of quality service.
• Have the ability to recite basic menu knowledge and run food to tables when needed.
• Own the backstage operations. Act as the ultimate server ally by keeping glassware polished, tables clear, waters filled, and silverware stocked.
• Master the art of multi-tasking; take cues from multiple team members and prioritize tasks on the fly in a high-volume environment.
• Stay ahead of the rush. Prep your stations, maintain organization, and communicate effectively so you’re never caught off guard during service.
• Collaborate effortlessly with your colleagues. Support your floor team and always lend hands when needed!
• Good vibes only: prioritize respectful, open, and positive communication with the whole team.
• Keep the space crisp, clean, and clutter-free across all guest-facing and back-of-house spaces.
• Know the ballast background and what makes us tick! Our story is what sets us apart.
• Show up to show out. Look sharp, follow the dress code, and bring your best self to every shift.

Skills

Excellent communication

Collaborative attitude

Work ethic

Attention to detail

Organizational skills

Receptive to feedback

Quick thinking

Adaptability

Job description

THE LONGBOARD [ST. THOMAS] - FLOOR ASSISTANT

THE ATMOSPHERE
The Longboard St. Thomas is the third iteration of our celebrated coastal dining concept that originally opened on St. John in the US Virgin Islands in 2015. Like its flagship, the STT location offers innovative and refined seafood-forward island flare and a lively bar program featuring Caribbean-inspired craft cocktails. The laid-back lifestyles of St. Thomas and St. John mesh perfectly to create a relaxed, coastal vibe in a vibrant setting. Our restaurants are more than places to eat— they’re destinations to experience. We bring the vibes, the views, and the hospitality to match.

THE IDEAL MATCH
The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists in getting the job done, and enjoys working alongside a large team to improve performance and increase retention. We are looking for dynamic floor assistants who are self-motivated, dedicated, and have a strong passion for food and beverage! Our floor assistants play a key role in maintaining the flow of service, keeping the energy high, the tables turning, and our service running like clockwork. Our core value of genuine hospitality starts with our employees and we are dedicated to their development in all aspects of the restaurant.

BALANCED HOSPITALITY
The Longboard St. Thomas brings a fresh, vibrant take on coastal Caribbean dining—where tropical, casual vibes meet elevated experiences. Our restaurants are destinations that blend music, sunshine, island flavors, and top-tier hospitality into unforgettable moments. We’re laid-back but dialed-in. Professional but never stuffy. Every guest is welcomed like family— and we take that seriously.

KEY ACCOUNTABILITIES

• Deliver high-energy, intuitive, and genuinely warm service that elevates the guest experience and keeps people coming back.
• Respond appropriately to any guest requests or issues by communicating effectively with the proper server or management.
• Uphold Ballast Hospitality’s standards of quality service.
• Have the ability to recite basic menu knowledge and run food to tables when needed.
• Own the backstage operations. Act as the ultimate server ally by keeping glassware polished, tables clear, waters filled, and silverware stocked.
• Master the art of multi-tasking; take cues from multiple team members and prioritize tasks on the fly in a high- volume environment.
• Stay ahead of the rush. Prep your stations, maintain organization, and communicate effectively so you’re never caught off guard during service.
• Collaborate effortlessly with your colleagues. Support your floor team and always lend hands when needed!
• Good vibes only: prioritize respectful, open, and positive communication with the whole team.
• Keep the space crisp, clean, and clutter-free across all guest-facing and back-of-house spaces.
• Know the ballast background and what makes us tick! Our story is what sets us apart.
• Show up to show out. Look sharp, follow the dress code, and bring your best self to every shift.
  

ROLE REQUIRMENTS

• Excellent communication, interpersonal skills, and a collaborative attitude.
• Must possess exceptional work ethic, strong attention to detail, and strong organizational skills.
• Receptive to constructive criticism and performance feedback.
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment.
  

OUR DNA
At our core, we live by values that shape every interaction, decision, and experience. We offer competitive pay and a culture that values growth. From day one, we’re committed to your personal and professional development through hands-on experience, ongoing training, and clear opportunities to advance. At Ballast Hospitality, when you grow, we grow.

• Integrity is everything. Without it, nothing else matters. We lead with honesty, accountability, and trust. Always doing the right thing, even when no one’s watching.
• We invest in growth. Continuous training and development aren’t extras; they’re essential to our shared success. We see ongoing learning and development as an investment, not just in our team, but in our future.
• Creativity drives innovation. Innovation starts with imagination. We embrace fresh ideas and bold thinking to stay ahead and stand out.
• Happy teams serve better. A happy, supported, and professional team creates the kind of guest experience that sets us apart and empowers us to deliver exceptional experiences.
• We deliver legendary service. The kind of personalized care that turns moments into memories, experiences guests can’t forget, and rave about long after they leave.
• Work hard, stay sharp, and have fun. We bring passion and professionalism to everything we do while keeping it light, positive, and full of energy. Excellence and enjoyment go hand-in-hand.

EQUAL OPPORTUNITY EMPLOYER | COME AS YOU ARE
At The Longboard St. Thomas, we believe great hospitality starts with great people, and that means all people. We don’t care what you look like, where you’re from, who you love, or how you identify. If you have good energy and a passion for making people feel welcome, you’ve got a spot on our team. No judgment. No discrimination. Just good vibes and equal opportunity for all.

READY TO SET THE VIBE?
At The Longboard, we believe our team is the heart of everything we do. If you’re a passionate hospitality-driven leader with a creative eye and ready to help shape the experience at one of St. Thomas’s most exciting destinations— this is yourmoment.

Join Ballast Hospitality in creating standout dining experiences that celebrate sunshine, culture, and connection— one guest at a time. We look forward to meeting you!