Server

Wagamama; Boston (MA); On-site; USD 12,398 - 20,664; Full time

Benefits offered by this job

Free family meals

Dining discounts

Medical, dental, vision, life for full

Job summary

Wagamama in Boston is seeking a server to deliver a warm, engaging dining experience. You will welcome guests, take orders, and coordinate with the kitchen to ensure timely service. You should have prior server experience in a full-service setting, strong guest service and communication skills, and the ability to thrive in a fast-paced environment.

Evening, weekend, and holiday availability is preferred. This role offers $15.00 per hour with growth opportunities within Wagamama's open, inclusive

Qualifications

• Prior server experience in a full-service restaurant.
• Strong guest service focus and communication.
• Ability to learn menu items quickly and confidently upsell.
• Comfortable in a fast-paced, high-energy setting.
• Flexible availability for evenings, weekends, and holidays.

Responsibilities

• Deliver warm, energetic guest service and create a welcoming dining experience.
• Demonstrate knowledge of pan-Asian dishes and guide guests through the menu.
• Enter orders accurately into POS and coordinate with back-of-house for timely delivery.
• Maintain a clean, organized dining area and timely table turnover.
• Foster clear communication between front-of-house and back-of-house teams.

Skills

Guest service

Menu knowledge

Communication

Teamwork

Allergen awareness

Job description

Job Details

• Location: BOSTON, MA 02199
• Salary: $15.00 - $15.00 hourly
• Category: Service

About this role

As a server at Wagamama, you are responsible for delivering a warm, engaging, and efficient dining experience.

Responsibilities

• Guest Experience & Hospitality
  • Deliver warm, energetic, and personable guest service while creating a welcoming dining experience.
  • Create a welcoming and energetic atmosphere that reflects the Wagamama brand.
  • Build rapport with guests and ensure each interaction feels personal and attentive.
  • Regularly check in with guests to anticipate needs and deliver an exceptional experience.
  • Handle guest feedback or concerns professionally and elevate when necessary.
• Menu Knowledge & Engagement
  • Demonstrate strong knowledge of pan‑asian dishes, ingredients, and flavor profiles.
  • Confidently guide guests through the menu, including unfamiliar items and shared dining styles.
  • Provide thoughtful recommendations and engage in suggestive selling to enhance the guest experience.
  • Clearly communicate dietary restrictions, allergens, and modifications with accuracy.
• Order Accuracy & Service Execution
  • Accurately enter orders into POS systems, ensuring all modifications and special requests are clear.
  • Coordinate with back‑of‑house teams to ensure proper pacing and timely delivery of food.
  • Verify order accuracy before serving and maintain awareness of table progress throughout the meal.
• Dining Room Standards
  • Keep section clean, organized, and visually appealing at all times.
  • Maintain tables through proper clearing, resetting, and overall upkeep.
  • Complete opening, side work, and closing duties to standard.
• Team Collaboration
  • Foster strong communication between front‑of‑house and back‑of‑house teams.
  • Encourage positive interaction between kitchen staff and guests, aligning with Wagamama’s open, inclusive culture.
  • Support teammates during high‑volume service periods.
• Food Safety & Compliance
  • Identify guests with allergies or dietary restrictions and communicate clearly with management and kitchen teams.
  • Follow all food safety, sanitation, and alcohol service guidelines.
  • Maintain a safe, clean, and compliant work environment.

Skills & Qualifications

• Previous experience as a server in a full‑service restaurant environment preferred.
• Strong commitment to delivering exceptional guest service.
• Ability to learn and confidently present a diverse pan‑asian menu.
• Comfortable working in a fast‑paced, high‑energy environment.
• Strong communication and teamwork skills.
• Availability to work evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for long periods.
• Ability to lift and carry up to 40 lbs.
• Ability to move quickly and safely in a crowded environment.

Benefits

• Free family meal during shifts.
• Dining discounts for you, your friends, and your family.
• Medical, dental, vision, accident, and life insurance for full‑time team members.
• Ongoing growth opportunities and a path for career progression.