Server

Original Roadhouse Grill; Bakersfield (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible schedule

Advancement opportunities

Training & development

Job summary

Original Roadhouse Grill in Bakersfield, CA is seeking a Server to provide excellent guest service in the dining room. You will take orders, deliver meals and beverages, check satisfaction, and process payments at the POS.

As a primary service provider, you will greet guests, answer questions, suggest menu items, and maintain a clean, safe dining environment while supporting nearby stations as needed. Flexibility and teamwork are essential.

Qualifications

• Excellent guest service and communication skills required.
• Ability to handle payments accurately and operate a POS system.
• Stamina to stand and perform shifts in a fast-paced dining room.

Responsibilities

• Prepares the restaurant and their station for guests.
• Greets seated guests and takes orders.
• Suggests menu items and answers questions.
• Records orders as guests place them and processes through POS.
• Delivers food and beverages and checks back for satisfaction.
• Maintains clean and sanitary dining areas and assists with table upkeep.
• Processes payments and presents guest checks.
• Assists in running food to other stations as needed.

Skills

Guest service

POS terminal

Food service

Tools

POS system

Job description

Benefits

• Flexible schedule
• Opportunity for advancement
• Training & development

SUMMARY The Server is the primary provider of service to guests seated in their station during the meal and the secondary provider of service to guests in adjacent stations as well as all areas of the dining room. The Server processes orders for food and beverage, delivers meals to the guest, checks back with the guests to ensure satisfaction and process payment for meals. The Server is responsible for maintaining a clean, safe and sanitary environment for all guests and for setting up the restaurant to meet the needs of the guests. The Server consistently practices all guest acknowledgment requirements.

Reports To: Restaurant Manager

Specific Responsibilities

• Prepares the restaurant and their station for guests.
• Greets seated guests.
• Answers questions and makes suggestions regarding food and beverage orders.
• Writes down the order as the guests order.
• Processes orders through the POS terminal.
• Prepares side items and completes soup and salad orders.
• Delivers drinks from the service bar and food from the kitchen
• Assists in running food orders to guests in other server’s stations.
• Responds to guest requests and anticipates guest needs throughout the meal.
• Responds professionally to guest comments, complaints and questions.
• Keeps tables clear of soiled plates, trash and empty glasses.
• Presents the guest check and processes payment.
• Offers a parting comment to departing guests.
• Assists all dining room guests by clearing tableware, re-filling beverages and responding to guest requests.
• Verbally acknowledges all guests encountered in restaurant.
• Abides by all applicable laws regarding the sale and service of alcoholic beverages.
• Follows all health, safety, sanitation and security standards.
• Performs other duties as assigned by the supervisor.

Personal Appearance

The Server must be well groomed and neatly dressed in a clean uniform. See Employee Handbook for a complete description of the dress code for the front of the house.

Essential Functions

Physical Actions: The Server will be required to engage in the following physical action for up to a eight- hour shift:

• 35% Standing
• 25% Walking
• 25% Carrying
• 5% Lifting
• 5% Reaching
• 5% Cleaning

The Server is required to deliver food and beverage to guests weighing up to twenty pounds. The Server will need to carry soiled plates and glassware weighing up to 10 pounds. The Server may need to retrieve supplies weighing up to 10 pounds from storage shelves. The Server may need to lift glass racks weighing up to thirty pounds.

Environmental Exposure: The Server works in the climate controlled environment of the dining rooms, but will be required to walk in and out of the kitchen resulting in exposure to heat and humidity. The Server may be working on the patio and will be exposed to varying weather conditions. The Server works with cleaning chemicals.

The Server engages in extensive verbal interaction with guests and employees and is exposed to potentially frustrating situations. The Server must work well with limited supervision.

Benefits/Perks

• Comprehensive Benefits Package (Medical/Dental/Vision/Life/LTD)
• 401(k) retirement plan
• Paid sick leave
• Employee Assistance Plan
• A dynamic and energetic work atmosphere

Career development