Server

Original Roadhouse Grill; Long Beach (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits package

401(k) plan

Paid sick leave

Employee assistance

Energetic workplace

Career development

Job summary

Original Roadhouse Grill in Long Beach, CA is seeking a Server to provide exceptional dining room service. You will greet guests, answer questions, take orders, run food and drinks, and ensure a clean, safe, and welcoming environment.

You will deliver meals, process payments, and respond to guest requests with professionalism. This role emphasizes teamwork, adherence to health standards, and delivering a positive guest experience in a busy restaurant setting.

Responsibilities

• Prepares the station and dining area for guests.
• Greets seated guests.
• Answers questions and suggests menu items.
• Records guest orders accurately.
• Processes orders via POS terminal.
• Delivers drinks and meals to tables.
• Assists in delivering orders to other stations.
• Responds to requests and anticipates needs.
• Handles guest comments and complaints professionally.
• Clears tables and resets stations.
• Presents checks and processes payments.
• Thanks guests as they depart.
• Refreshes drinks and clears tableware.
• Greet all guests verbally.
• Complies with alcohol-service laws.
• Follows health and safety standards.
• Performs other duties as assigned.

Tools

POS terminal

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Employee discounts
• Flexible schedule

SUMMARY

The Server is the primary provider of service to guests seated in their station during the meal and the secondary provider of service to guests in adjacent stations as well as all areas of the dining room. The Server processes orders for food and beverage, delivers meals to the guest, checks back with the guests to ensure satisfaction and process payment for meals. The Server is responsible for maintaining a clean, safe and sanitary environment for all guests and for setting up the restaurant to meet the needs of the guests. The Server consistently practices all guest acknowledgment requirements.

Reports To: Restaurant Manager

SPECIFIC RESPONSIBILITIES

• Prepares the restaurant and their station for guests.
• Greets seated guests.
• Answers questions and makes suggestions regarding food and beverage orders.
• Writes down the order as the guests order.
• Processes orders through the POS terminal.
• Prepares side items and completes soup and salad orders.
• Delivers drinks from the service bar and food from the kitchen
• Assists in running food orders to guests in other server’s stations.
• Responds to guest requests and anticipates guest needs throughout the meal.
• Responds professionally to guest comments, complaints and questions.
• Keeps tables clear of soiled plates, trash and empty glasses.
• Presents the guest check and processes payment.
• Offers a parting comment to departing guests.
• Assists all dining room guests by clearing tableware, re-filling beverages and responding to guest requests.
• Verbally acknowledges all guests encountered in restaurant.
• Abides by all applicable laws regarding the sale and service of alcoholic beverages.
• Follows all health, safety, sanitation and security standards.
• Performs other duties as assigned by the supervisor.

PERSONAL APPEARANCE

The Server must be well groomed and neatly dressed in a clean uniform. See Employee Handbook for a complete description of the dress code for the front of the house.

ESSENTIAL FUNCTIONS

Physical Actions:

• 35% Standing
• 25% Walking
• 25% Carrying
• 5% Lifting
• 5% Reaching
• 5% Cleaning

The Server is required to deliver food and beverage to guests weighing up to twenty pounds. The Server will need to carry soiled plates and glassware weighing up to 10 pounds. The Server may need to retrieve supplies weighing up to 10 pounds from storage shelves. The Server may need to lift glass racks weighing up to thirty pounds.

Environmental Exposure:

The Server works in the climate controlled environment of the dining rooms, but will be required to walk in and out of the kitchen resulting in exposure to heat and humidity. The Server may be working on the patio and will be exposed to varying weather conditions. The Server works with cleaning chemicals.

The Server engages in extensive verbal interaction with guests and employees and is exposed to potentially frustrating situations. The Server must work well with limited supervision.

BENEFITS/PERKS

• Comprehensive Benefits Package (Medical/Dental/Vision/Life/LTD)
• 401(k) retirement plan
• Paid sick leave
• Employee Assistance Plan
• A dynamic and energetic work atmosphere
• Career development