SERVER

State of Arkansas; Arkansas; Hybrid; USD 33,000 - 49,000; Full time

Job summary

The Server role in State of Arkansas involves providing exceptional dining experiences at a state-operated restaurant, lodge, or park facility. You will greet guests, take orders, and ensure timely, courteous service while maintaining cleanliness and adhering to food safety and Arkansas ABC regulations.

Strong communication and multitasking skills are essential. You will handle payments, manage vouchers, and collaborate with kitchen staff to deliver a seamless guest experience in a fast-paced

Qualifications

• Must be able to read and write.
• Experience with POS systems is preferred.
• Ability to handle multiple tables and guest requests.
• Knowledge of Arkansas ABC regulations.

Responsibilities

• Greet guests warmly and provide knowledgeable recommendations on menu items.
• Take accurate food and beverage orders, ensuring special dietary needs or allergies are addressed.
• Deliver food and beverages in a timely and professional manner.
• Check in with guests regularly to ensure customer satisfaction.
• Handle guest concerns or complaints professionally and efficiently.
• Stay informed about menu items, ingredients, and preparation methods.
• Provide information about daily specials, promotions, and seasonal offerings.
• Accurately enter orders into the POS system.
• Process guest payments, including cash, credit, and state-approved payment methods.
• Ensure proper handling of state-issued meal vouchers or government discounts.
• Follow Arkansas Department of Health food safety and sanitation regulations.
• Maintain cleanliness of tables, service stations, and dining areas.
• Assist with setting up and breaking down dining areas for events or large parties.
• Communicate effectively with kitchen staff to ensure timely food preparation.

Skills

Verbal communication

Multitasking

Cash handling

POS systems

Tools

POS systems

Job description

Select how often (in days) to receive an alert:

Anticipated Starting Salary: $11 per hour

Position Number: 22091462

County:Polk

Anticipated Starting Salary:$11 per hour

The Server will Greet guests warmly and provide knowledgeable recommendations on menu items. Take accurate food and beverage orders, ensuring special dietary needs or allergies are addressed. Deliver food and beverages in a timely and professional manner. Check in with guests regularly to ensure customer satisfaction. Handle guest concerns or complaints professionally and efficiently. Stay informed about menu items, ingredients, and preparation methods. Follow proper alcohol service laws and guidelines in compliance with Arkansas ABC regulations. Provide information about daily specials, promotions, and seasonal offerings. Accurately enter orders into the point-of-sale (POS) system. Process guest payments, including cash, credit, and state-approved payment methods. Ensure proper handling of state-issued meal vouchers or government discounts. Follow Arkansas Department of Health food safety and sanitation regulations. Maintain cleanliness of tables, service stations, and dining areas. Assist with setting up and breaking down dining areas for events or large parties. Communicate effectively with kitchen staff to ensure timely food preparation.

Preferred qualifications include: Strong verbal communication skills and a friendly, welcoming demeanor. Ability to handle difficult situations and resolve guest concerns calmly. Professionalism in appearance, attitude, and interactions. Ability to manage multiple tables and guest requests at once. Strong sense of urgency and attention to detail. Time management skills to provide quick and efficient service. Ability to work cooperatively in a fast-paced environment. Adaptability to changing business needs and schedules. Ability to calculate bills, process payments, and provide correct change. Experience with or ability to learn point-of-sale (POS) systems.

The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Job Series: Restaurant – Career Path

Classification: Server

Class Code: RRE03P

Pay Grade: SGS01

Salary Range: $33,280- $49,254

Job Summary

The Server is responsible for providing exceptional dining experiences at a state-operated restaurant, lodge, or park facility. This position ensures timely, courteous, and professional service, maintains cleanliness, and adheres to food safety and Arkansas Alcohol Beverage Control (ABC) regulations.

Primary Responsibilities

Greet guests warmly and provide knowledgeable recommendations on menu items.Take accurate food and beverage orders, ensuring special dietary needs or allergies are addressed.Deliver food and beverages in a timely and professional manner.Check in with guests regularly to ensure customer satisfaction.Handle guest concerns or complaints professionally and efficiently.Stay informed about menu items, ingredients, and preparation methods.Follow proper alcohol service laws and guidelines in compliance with Arkansas ABC regulations.Provide information about daily specials, promotions, and seasonal offerings.Accurately enter orders into the point-of-sale (POS) system.Process guest payments, including cash, credit, and state-approved payment methods.Ensure proper handling of state-issued meal vouchers or government discounts.Follow Arkansas Department of Health food safety and sanitation regulations.Maintain cleanliness of tables, service stations, and dining areas.Assist with setting up and breaking down dining areas for events or large parties.Communicate effectively with kitchen staff to ensure timely food preparation.

Knowledge and Skills

Strong verbal communication skills and a friendly, welcoming demeanor.Ability to handle difficult situations and resolve guest concerns calmly.Professionalism in appearance, attitude, and interactions.Ability to manage multiple tables and guest requests at once.Strong sense of urgency and attention to detail.Time management skills to provide quick and efficient service.Ability to work cooperatively in a fast-paced environment.Adaptability to changing business needs and schedules.Ability to calculate bills, process payments, and provide correct change.Experience with or ability to learn point-of-sale (POS) systems.

Minimum Qualifications

Ability to read and write.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.