PARK SPECIALIST

State of Arkansas; Bull Shoals (AR); On-site; USD 36,000 - 53,000; Part time

Job summary

The Park Specialist at Bull Shoals State Park assists in daily maintenance, visitor services, and conservation, ensuring facilities remain clean, safe, and accessible for visitors. You will support recreation programs and help improve the overall visitor experience.

The role includes front desk duties, reservations, cash handling, and guest services, along with inventory and merchandise coordination to maintain high levels of service across the park.

Qualifications

• Experience in customer service, bookkeeping, retail operations, or a related field.
• Ability to manage front desk operations and guest services.
• Strong organizational and communication skills.
• Knowledge of basic bookkeeping and accounting principles.

Responsibilities

• Receives and confirms room reservations via telephone and manages front desk operations.
• Mails room confirmations, deposit receipts, and refund forms to guests.
• Ghosts and registers guests, assigns rooms, and ensures a smooth check-in process.
• Answers inquiries and provides information on hotel services, guest registration, travel directions, and local attractions.
• Mantains guest accounts and posts charges; balances cash register daily.
• Compiles daily activity and transaction reports.
• May sell gift items and monitor office supply inventories; conduct security checks of the lodge and grounds.
• Opens/closes facilities, prepares deposits, and assists with daily operational reporting.
• Provides friendly customer service to park visitors and enforces park policies.

Skills

Customer service

Bookkeeping

Cash handling

Front desk operations

Merchandise display

Inventory control

Security checks

Leadership ability

Job description

Position Number: 22091848

Location: Bull Shoals State Park -PT06

County: Marion

Anticipated Starting Salary: $14 per hour / Extra Help / Part-Time

The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas’s natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state’s economy by generating travel and enhancing the image of the state.

Position Information

Job Series: Parks – Career Path

Classification: Park Specialist

Class Code: RPA16P

Pay Grade: SGS02

Salary Range: $35,610- $52,703

Job Summary

The Park Specialist is responsible for assisting in the daily maintenance, visitor services, and conservation efforts within Arkansas state parks. This role ensures that park facilities, landscapes, and public areas are well-maintained, safe, and accessible for visitors. The Park Specialist also provides customer service, educates guests on park regulations, and supports recreation programs to enhance the overall visitor experience.

Primary Responsibilities

Receives and confirms room reservations via telephone, accepts advance credit card deposits, and manages front desk operations.Mails room confirmations, deposit receipts, and refund forms to guests.Greets and registers guests, assigns rooms, and ensures a smooth check-in process.Answers inquiries and provides information on hotel services, guest registration, travel directions, and local tourist attractions.Maintains accurate guest account records and posts charges accordingly.Totals and balances the cash register with recorded receipts, identifying and reconciling discrepancies.Compiles daily activity and transaction reports.May sell gift items, maintain office supply inventories, conduct security checks of the lodge and grounds, and assign tasks to custodial staff.Receives, transfers, displays, and promotes merchandise.Opens and closes facilities, prepares deposits, and assists with daily operational reporting.Processes merchandise orders and collaborates with vendors to obtain requested items.Monitors and coordinates inventory activities, prepares inventory orders and maintains data in relevant databases.Verifies inventory records and ensures accurate tracking of supplies and equipment.Ensures the assigned facility is clean, organized, and meets housekeeping standards.Performs monetary transactions and operates a cash register as needed.May serve as a lead worker by training and guiding staff, setting work plans and deadlines, providing instructions, and reviewing completed tasks for accuracy and compliance.May be assigned accounting-related duties, including financial reporting and transaction processing.Provide friendly and informative customer service to park visitors, answering questions about park features, rules, and activities.Enforce park policies and regulations to ensure public safety and proper park usage.Report safety hazards and ensure compliance with state and federal regulations.Help enforce emergency protocols during severe weather conditions or incidents.Support special events and recreation programs by setting up and assisting as needed.

Knowledge and Skills

Knowledge of basic bookkeeping and accounting principles.Familiarity with general office practices and procedures.Ability to comprehend and prepare oral and written materials, including ledgers, journals, reports, and correspondence.Proficient in establishing and maintaining organized filing systems.Skilled in answering telephones, greeting visitors, and providing accurate information and assistance.Proficient in operating standard office equipment.Knowledge of computer systems and commonly used software applications.Understanding of database management, inventory control practices, and financial recordkeeping.Strong grasp of customer service principles and best practices.Ability to creatively arrange and display merchandise to enhance customer interest.Capable of coordinating, instructing, and reviewing the work of others in a lead or supervisory role.Strong organizational skills to manage multiple tasks effectively.

Minimum Qualifications

At least six months of experience customer service, bookkeeping, retail operations, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.