SER Valet FT

Sagchip; Mount Pleasant (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Soaring Eagle Casino & Resort in Mount Pleasant, MI, is seeking a courteous Valet Attendant to safely park and retrieve guests' vehicles and assist with doors and mobility devices. You will work under the Transportation Supervisor and participate in daily pre-shift briefings.

The role emphasizes guest service, punctuality, adherence to safety policies, and ability to operate CVPS software, with the team maintaining front entrance appearance and complying with attendance and confidentiality

Qualifications

• Must be at least 18 years old.
• Must be available to work all shifts including weekends and holidays.
• Must pass background check to meet employment eligibility requirements.

Responsibilities

• Park and retrieve guests’ vehicles in a safe and secure manner.
• Assist guests with opening/closing doors and loading/unloading mobility devices.
• Provide excellent customer service and respond to guest concerns.

Skills

Vehicle operation

Customer service

Communication

Teamwork

Safety compliance

Tools

CVPS software

Job description

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Position Summary:

• Under the supervision of the Transportation Supervisor, assist guests by safely parking and retrieving vehicles in a timely manner which may require frequent running and/or jogging.

Essential Duties and Responsibilities:

• Park and retrieve guests’ vehicles in a safe and secure manner.
• Assist guests with opening and closing doors and loading/unloading mobility devices.
• Use proper scripting with guests as trained.
• Follow department guidelines regarding walk-run-jog stipulations.
• Complete valet tickets legibly and accurately.
• Use the CVPS software as outlined.
• Remain in proper uniform and on time at front entrance.
• Attend daily pre-shift meeting to become informed of daily activities and special events, and to receive daily work logs, informational guides, etc. for current business day.
• Adhere to all attendance policies and procedures set forth.
• Maintain current knowledge of casino and resort amenities.
• Follow the Tip Pool Guidelines.
• Assist in maintaining the front entrance appearance keeping it clean.
• Follow all Handbook and Interdepartmental policies.
• Comply with all Soaring Eagle Casino & Resort Safety and Security Policies and Procedures including company drug enforcement policies.
• Comply with all guidelines of Soaring Eagle Casino & Resort Motor Vehicle User’s Handbook.
• Report accidents involving guests, employees or company assets in an immediate manner.
• Secure all guests’ cars, keys and potential personal belongings.
• Report any possible problems or unusual circumstances to the Transportation
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with guests when providing valet service.
• Contact with associates and management team of the Transportation department, to communicate day to day operations.

Minimum Qualifications:

• Must be at least 18 years of age.
• Must be available to work all shifts including weekends and holidays.
• Must be able to pass background check to meet the employment eligibility requirements as they pertain to the position.

License, Certification, or Special Requirements:

• Must have a valid State of Michigan Driver’s License, with the proper designation required for the vehicle utilized to perform the job duties, and qualify for coverage by SCIT auto liability insurance carrier. A Tribal Driver’s License will also be required if a Motor Pool Vehicle is used in the course and scope of the required job duties.
• Must be able to drive vehicles with a standard transmission.
• Native American preference shall apply to all positions.

Knowledge, Skills, and Abilities:

• Knowledge of vehicle operation.
• Knowledge of safe and efficient practices while driving and parking vehicles.
• Skill in parking and driving vehicles.
• Ability to communicate effectively both verbally and in writing.
• Ability to operate cars of all types.
• Ability to service guests in a professional appearance and manner.
• Ability to follow instructions and abide by department, policies and procedures.
• Ability to work as part of a team with a common goal of providing the best guest service possible.
• Ability to remain positive and be respectful.

Physical Demands:

• Frequent use of hands, wrists, fingers associated with vehicle operation.
• Required to walk/run/jog when parking and retrieving vehicles.
• Sit, stoop, kneel or crouch while performing duties.
• Use hands to finger, handle, or feel; Use arms to reach and lift above shoulders.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Must be able to walk or run up to 200 yards without difficulty.
• Must have normal auditory and good verbal communication.
• Occasionally lift/push/pull up to 40 pounds.
• Frequent walking and standing in a smoking environment and contact with the general public.
• Must possess sufficient stamina to work under all types of weather conditions including extreme hot/cold and to lift, carry, push, or pull a variety of tools, equipment and materials.
• Extended hours or irregular shifts may be required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.