SER Night Auditor - 1591

Sagchip; Mount Pleasant (MI); On-site; USD 17,000 - 24,000; Full time

Job summary

Soaring Eagle Casino & Resort is seeking a Front Desk Auditor for the 3rd shift. You will check guests in/out, audit financial records, and prepare reports while maintaining professional service and confidentiality.

Responsibilities include upselling rooms and services, handling guest questions, and ensuring accurate accounting. Prior cash handling and customer service experience preferred, with gaming license requirements.

Qualifications

• High School Diploma or GED.
• Must be at least 18 years of age.
• One year customer service experience and cash handling experience.
• Typing test of at least 20 wpm.
• Must obtain and maintain a gaming license.

Responsibilities

• Check guests in and out using the hotel computer system and balance charges.
• Audit daily records and prepare required reports.
• Notify Supervisor/Manager of unusual activity.
• Upsell guests on rooms, services, and amenities.
• Provide concierge duties when necessary.
• Provide excellent customer service to guests and internal/external customers.
• Maintain confidentiality and a professional demeanor.

Skills

Customer service

Cash handling

Typing 20 wpm

Guest relations

Confidentiality

Education

High School Diploma or GED

Tools

Hotel software

Hotel computer system

Job description

Any SCIT Tribal Members or associate that works for SECR, SELC & SCIT may apply

SHIFT: 3RD

WAGE: $14.56

POSTED DATES: 10/7/2026-10/12/2026

Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government

Position Summary:

• Under the supervision of the Front Desk Supervisor, provide service to guests, perform up-to-date audits, and submit reports to required departments.Essential Duties and Responsibilities:
• Check guests in and out of the hotel using the hotel`s computer system, in a friendly, courteous, and professional manner; post charges to guest accounts; review all guest comps to ensure billing is correct; balance all credit card transactions.
• Handle and verify internal control procedures which ensure revenues and financial documents are properly handled and processed.
• Process and complete reports in a timely manner with hotel data used by many different departments in the hotel.
• Notify Supervisor or Manager of any unusual activity uncovered during the auditing of financial records.
• Answer guests` questions about the hotel, its facilities, and the local area.
• Balance bank at end of shift and notify Supervisor or Manager of any discrepancies immediately.
• Upsell guests on rooms, services, and amenities.
• Perform duties of concierge when necessary.
• Exercise the Four Service Drivers and SECR Core Values at all times.
• Work with the hotel computer system to maintain up-to-the-minute accurate information and accounting records on all arriving, current, and departed guests.
• Prepare and maintain components included in hotel packages that are purchased by guests to include tracking and inventory of promotional cards, gas cards, gift cards, etc.; create package logs accordingly.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.
• Must maintain strict confidentiality and present a positive, professional demeanor and image at all times.
• The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

Contacts/Purpose of Contacts:

• Contact with guests to service and assist them in a professional manner that reflects the high standards established at the Soaring Eagle Casino & Resort.
• Contact with team members and management on a daily basis to communicate and keep operations running smoothly.

Minimum Qualifications

• High School Diploma or GED.
• Must be at least 18 years of age.
• One year customer service experience and cash handling experience.
• Must be able to pass a typing test of at least 20 wpm.
• Must be able to obtain and maintain a gaming license to meet the employment eligibility requirements as they pertain to the position.

License, Certification, or Special Requirements:

• Native American preference shall apply to all positions.

Knowledge, Skills, Certifications, and Abilities:

• Knowledge of all necessary hotel computer programs and software.
• Knowledge of hotel emergency procedures.
• Knowledge of principles and practices regarding customer service in the Hotel industry.
• Knowledge of location, surrounding area, and places of interest.
• Skill in using hotel software.
• Skill in providing excellent guest
• Ability to maintain a friendly, professional, and outgoing demeanor.
• Ability to audit daily records and produce various reports.
• Ability to communicate clear�ిల్ల्य ...