Hotel Night Audit

Margaritaville Resort Casino - Bossier City, La.; Bossier City (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Margaritaville Resort Casino - Bossier City, LA is seeking an Overnight Front Desk Supervisor to oversee Front Desk Agents, Telecommunications, and Bell staff, ensuring smooth check-ins/outs and top-tier service. You will supervise night operations and assist guests with information and special requests.

Responsibilities include cash handling, pre-arranged comps, call monitoring, VIP coordination, and performing the night audit.

Qualifications

• High School Diploma or equivalent required; college degree preferred.
• Two years of experience in hospitality industry in a supervisory capacity required.
• Knowledge of casino/hotel industry strongly preferred.
• Must have excellent customer service and interpersonal skills.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Ability to maintain a high level of confidentiality and professionalism.
• Must have excellent written and verbal communication skills; fluent in English.
• Ability to maintain energy and take proactive approach; strong organizational and time management skills.
• Flexible schedule including overnight, weekends, holidays, and fluctuating days off.

Responsibilities

• Oversee Front Desk operations overnight, including supervising Front Desk Agents, Telecommunications, and Bell staff.
• Provide direction to team to achieve departmental goals and maintain service standards.
• Ensure proper training for Front Desk team with emphasis on detail.
• Oversee check-in/check-out processes and cash handling per policy.
• Monitor call activity and pre-registered guest room status.
• Coordinate VIP arrivals and arrival arrangements.
• Perform night audit and date roll duties.
• Maintain knowledge of hotel and local events to inform guests.
• Handle guest problems/complaints in a courteous manner.
• Contribute to related duties as needed and maintain confidentiality.

Skills

Guest service

Supervisory

Microsoft Office

Communication

Education

High School Diploma

Job description

WE LOVE OUR WORK.

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Responsible for Front Desk operations overnight, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.
• Provides direction and support for all team members in order to achieve departmental goals and objectives.
• Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.
• Oversees customer check-in/check-out.
• Conducts all cash handling in accordance with established policy and monitors variances daily.
• Monitors telephone communication via call monitoring system.
• Authorized to verify pre-approved room comping levels and authorized to correct information as necessary.
• Processes discrepancy reports, rate variations, and credit reports.
• Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.
• Coordinates VIP arrivals and ensures all arrangements have been confirmed prior to arrival.
• Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.
• Monitors volume to ensure fast, friendly, and efficient service.
• Ensures that guest problems/complaints are managed in an effective, courteous manner.
• Performs the night audit for date roll.
• Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.
• Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Responsible for Front Desk operations overnight, including overseeing Front Desk Agents, Telecommunications, and Bell staff in the performance of their duties.
• Provides direction and support for all team members in order to achieve departmental goals and objectives.
• Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.
• Oversees customer check-in/check-out.
• Conducts all cash handling in accordance with established policy and monitors variances daily.
• Monitors telephone communication via call monitoring system.
• Authorized to verify pre-approved room comping levels and authorized to correct information as necessary.
• Processes discrepancy reports, rate variations, and credit reports.
• Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.
• Coordinates VIP arrivals and ensures all arrangements have been confirmed prior to arrival.
• Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.
• Monitors volume to ensure fast, friendly, and efficient service.
• Ensures that guest problems/complaints are managed in an effective, courteous manner.
• Performs the night audit for date roll.
• Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.
• Performs duties of Front Desk Agents and other Front Desk and Services team members as needed.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent required; college degree preferred.
• Two (2) years of experience in hospitality industry in a supervisory capacity required.
• Knowledge of casino/hotel industry strongly preferred.
• Must have excellent customer service and interpersonal skills.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Ability to maintain a high level of confidentiality and professionalism.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have strong organizational and time management skills.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have a flexible schedule including overnight, weekends, holidays, and fluctuating days off.