NIGHT AUDITOR

Crescent Hotels & Resorts

Bethesda (MD)

On-site

USD 23,000 - 32,000

Full time

5 hours ago

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Job summary

Crescent Hotels & Resorts in Bethesda, MD is seeking a meticulous Night Auditor to maintain financial records and guest service during overnight hours.

You will run audit reports, balance revenue, and resolve system issues while ensuring a warm, guest-focused experience from check-in to check-out. This role requires reliability, attention to detail, and the ability to work weekends and holidays on a 11pm–7:30am schedule.

Prior hotel front desk experience and basic math skills are helpful.

Qualifications

Overnight shift 11pm–7:30am, including weekends and holidays.
Must communicate in English.
Strong customer service orientation and team player.

Responsibilities

Run audit reports/journals from the front office system and POS; make corrections and adjustments.
Balance revenue and settlement accounts nightly and reset the system for next day operations.
Maintain files and handle all computer problems that might occur throughout the shift.
Handle guest concerns professionally and assist team as needed.

Skills

English communication

Self-motivation

Professional appearance

Guest communication

Team player

10-key calculator

Problem solving

Computer system input

Tools

POS system

Hotel computer system

Job description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

Must be able to work any overnight, weekend and holidays. 11pm to 7:30am. This is an hourly position starting at $20.00.

Here Is What You Will Be Doing Each Day

Run audit reports/journals from the front office system, Point of Service and the computer. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Perform any other job related duties as assigned. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.

Does this sound like you?

You provide outstanding customer service interactions, and it's engrained in who you are. You are excited at the idea of working alongside a team to achieve top notch service and you don't shy away from guest concerns. You have a keen eye for detail and understand the importance of guest experience from check-in until check-out. You feel comfortable addressing conflicts when they arise and making it right for our guests every time. The pride you have in your organizational and time management skills will be a great benefit in this role.

You are looking for some flexibility in a job, so working overnight 11pm to 7:30am during the week and some weekends, and open to holidays too.

Required Skills And Abilities

Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key.
Ability to effectively deal with guest and employee concerns in a friendly and positive manner.
Ability to access and accurately input information using a moderately complex computer system.

PERFORMANCE STANDARDS

Customer Satisfaction

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Note

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications