Sensory Beauty Host – Guest Experience Specialist

L'OCCITANE Group (B Corp); Burlington (MA); On-site; USD 23,000 - 27,000; Full time

Job summary

L'Occitane in Burlington is seeking a Full-Time Beauty Host to welcome guests and craft a serene, sensory experience in our boutique. You will greet customers, guide them through the space, and help create visits that linger at our iconic yellow doors.

The role emphasizes listening, hospitality, and collaboration with the team to deliver outstanding service. A passion for skincare and fragrance, adaptability, and a sales-driven mindset will help you thrive in this environment.

Qualifications

• Strong communication skills with creative problem-solving.
• Entrepreneurial attitude in a sales-driven environment.
• Customer satisfaction focus for internal and external customers.
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended.
• Basic technology skills.

Responsibilities

• Greet guests warmly and provide a sensorial, hospitality-focused experience.
• Anticipate guest needs and strive to exceed expectations.
• Welcome feedback with a growth mindset.
• Support store operations and proactively solve customer needs.
• Mentor and encourage colleagues to foster a positive, inclusive culture.
• Collaborate with the team using varied communication styles.

Skills

Communication skills

Problem solving

Entrepreneurial attitude

Customer-focused mindset

Interest in skincare/fragrance

Adaptability

Basic technology skills

Job description

L'Occitane in Burlington is seeking a Full-Time Beauty Host to welcome guests and craft a serene, sensory experience in our boutique. You will greet customers, guide them through the space, and help create visits that linger at our iconic yellow doors.

The role emphasizes listening, hospitality, and collaboration with the team to deliver outstanding service. A passion for skincare and fragrance, adaptability, and a sales-driven mindset will help you thrive in this environment.