Beauty Advisor

L'OCCITANE Group (B Corp); Burlington (MA); On-site; USD 23,000 - 27,000; Full time

Job summary

L'Occitane in Burlington is seeking a Full-Time Beauty Host to welcome guests and craft a serene, sensory experience in our boutique. You will greet customers, guide them through the space, and help create visits that linger at our iconic yellow doors.

The role emphasizes listening, hospitality, and collaboration with the team to deliver outstanding service. A passion for skincare and fragrance, adaptability, and a sales-driven mindset will help you thrive in this environment.

Qualifications

• Strong communication skills with creative problem-solving.
• Entrepreneurial attitude in a sales-driven environment.
• Customer satisfaction focus for internal and external customers.
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended.
• Basic technology skills.

Responsibilities

• Greet guests warmly and provide a sensorial, hospitality-focused experience.
• Anticipate guest needs and strive to exceed expectations.
• Welcome feedback with a growth mindset.
• Support store operations and proactively solve customer needs.
• Mentor and encourage colleagues to foster a positive, inclusive culture.
• Collaborate with the team using varied communication styles.

Skills

Communication skills

Problem solving

Entrepreneurial attitude

Customer-focused mindset

Interest in skincare/fragrance

Adaptability

Basic technology skills

Job description

Who You Are

Embark on a serene journey as a Full-Time Beauty Host with L'Occitane in our Burlington boutique. Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experience. We are seeking an individual passionate about creating a sensory oasis within our beauty space. You will choreograph an experience that lingers in the memory of everyone entering our iconic yellow doors.

The Fundamentals of What You’ll Do

• Be the Host: Greet every guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Anticipate the needs of your guests and strive to exceed their expectations.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customers’ needs first.
• Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive.
• Communicate with Care: Collaborate and be varied with communication styles as well as individual personalities within the team.

We value hearing from individuals who possess:

• Strong communication skills and creative problem-solving ability.
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Interest in skincare, body care and fragrance is beneficial.
• Adaptability and flexibility are recommended
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable.

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

The pay range for this position is $16.96 - $19.50 per hour (depending on skills and experience)