Senior Yacht Service Manager

The Hinckley Company; Southwest Harbor (ME); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off

Professional training and development

Career advancement opportunities

Job summary

The Hinckley Company in Southwest Harbor, ME seeks a Marine Service Manager to lead client relations and the service team, delivering exceptional customer service and managing expectations from initial contact through project completion.

You will communicate timelines, pricing, and progress, coordinate schedules, and ensure quality work while maintaining strong relationships with customers and internal stakeholders.

Qualifications

• Five years of experience in a client-facing role within the marine industry or boatyard/shipyard setting.
• Basic knowledge of boats.
• Strong communication, interpersonal, and customer relationship management skills.
• Ability to read, analyze, and interpret blueprints, drawings, and technical information.
• Experience estimating repairs, labor hours, and costs.
• Proficiency in Microsoft Office 365 (Word and Excel).
• Self-motivated, organized, and able to manage multiple priorities.
• Ability to work independently and collaborate with a team.

Responsibilities

• Serve as the primary liaison between customers and the service team to ensure clear expectations.
• Manage multiple priorities, deadlines, and schedules effectively.
• Identify maintenance needs to scope work and prepare estimates.
• Obtain customer approvals with reasonable delivery timelines.
• Schedule workforce and equipment within project budgets.
• Ensure quality control by inspections and sign-off before billing and departure.
• Monitor ongoing service jobs and adjust scope as needed.
• Provide sales support at boat shows and events.
• Travel off-site for vessel inspections and estimates.
• Perform other duties as assigned.

Skills

Client-facing

Boat knowledge

Communication

Reading blueprints

Estimating repairs

Time management

Team collaboration

Travel availability

Tools

Microsoft Office 365

Job description

The Hinckley Company in Southwest Harbor, ME seeks a Marine Service Manager to lead client relations and the service team, delivering exceptional customer service and managing expectations from initial contact through project completion.

You will communicate timelines, pricing, and progress, coordinate schedules, and ensure quality work while maintaining strong relationships with customers and internal stakeholders.