Yacht Client Experience Manager | Projects & Quality

Hinckley Yachts; Portsmouth (RI); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Dental coverage

Vision coverage

Paid time off

Waterfront location

Full benefits package

Descripción de la vacante

Hinckley Yachts seeks a Client Service Manager to coordinate service projects, solve problems, and ensure boats meet the highest standards. You will build lasting client relationships, manage admin tasks, and oversee inspections in a fast-paced, craftsmanship-driven environment.

Hinckley offers a self-driven earning potential and a culture focused on excellence, collaboration, and continuous learning, with a waterfront location and comprehensive benefits.

Formación

• Three to five years in a revenue-generating service role.
• Bachelor’s degree in business or related field preferred.
• Experience selling luxury services and interpreting blueprints is a plus.
• Ability to generate financial reports and contracts; estimating repair work.
• Proficient with Microsoft Word and Excel; boatyard/shipyard experience preferred.

Responsabilidades

• Develops sound relationships with customers and acts as liaison.
• Prepares itemized work orders, including parts, costs, and labor; coordinates boat inspections.
• Schedules workforce and equipment; provides detailed yard operation work orders.
• Performs inspections and verifications prior to billing and vessel departures.
• Promotes additional services and assists in boat shows and marketing events.

Conocimientos

Client service

Sales/Marketing

Project coordination

Quality inspection

Communication

Educación

Bachelor’s degree in business or related field

Herramientas

ERP/MRP system

Descripción del empleo

Hinckley Yachts seeks a Client Service Manager to coordinate service projects, solve problems, and ensure boats meet the highest standards. You will build lasting client relationships, manage admin tasks, and oversee inspections in a fast-paced, craftsmanship-driven environment.

Hinckley offers a self-driven earning potential and a culture focused on excellence, collaboration, and continuous learning, with a waterfront location and comprehensive benefits.