Client Service Manager

Hinckley Yachts; Portsmouth (RI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Paid time off

Waterfront location

Full benefits package

Job summary

Hinckley Yachts seeks a Client Service Manager to coordinate service projects, solve problems, and ensure boats meet the highest standards. You will build lasting client relationships, manage admin tasks, and oversee inspections in a fast-paced, craftsmanship-driven environment.

Hinckley offers a self-driven earning potential and a culture focused on excellence, collaboration, and continuous learning, with a waterfront location and comprehensive benefits.

Qualifications

• Three to five years in a revenue-generating service role.
• Bachelor’s degree in business or related field preferred.
• Experience selling luxury services and interpreting blueprints is a plus.
• Ability to generate financial reports and contracts; estimating repair work.
• Proficient with Microsoft Word and Excel; boatyard/shipyard experience preferred.

Responsibilities

• Develops sound relationships with customers and acts as liaison.
• Prepares itemized work orders, including parts, costs, and labor; coordinates boat inspections.
• Schedules workforce and equipment; provides detailed yard operation work orders.
• Performs inspections and verifications prior to billing and vessel departures.
• Promotes additional services and assists in boat shows and marketing events.

Skills

Client service

Sales/Marketing

Project coordination

Quality inspection

Communication

Education

Bachelor’s degree in business or related field

Tools

ERP/MRP system

Job description

The Hinckley Experience

Since 1928, Hinckley Yachts has continued to pushboundaries of what’s possible on the water. Our heritage is built on bold ideas, uncompromising craftsmanship, and a relentless pursuit of excellence—principles that guide every yacht we design and every customer experience we deliver. Joining our team means stepping into an environment where precision, curiosity, and initiative are celebrated. Here, your work doesn't just support a legacy—it helps shape the future of yachting.

Job Summary

As the Client Service Manager, you’ll be at the heart of our service yard —coordinating projects, solving problems, and ensuring every boat is met with the highest standards. If you thrive in a fast-paced environment, enjoy building lasting relationships, and want to be part of a team that takes pride in craftsmanship and excellence,

As an employer, Hinckley takes pride in cultivating and maintaining a culture dedicated to excellence. Our service manager incentive plan offers Self Driven Earning Potential. This is the perfect opportunity for a self-motivated individual who cultivates a high-performance environment, while also maximizing their earning potential.

Responsibilities

• Customer Service: Develops sound relationships with customers, acting as a liaison between company and customer. Identify maintenance and service needs. Communicate with customers during repairs and coordinate customer pick-up.
• Administration: Prepare itemized work orders, including parts, costs, and labor. Travel off-site for boat inspection and estimates. Maintain work orders in ERP/MRP system.
• Project Coordination: Work with supervisors/leaders to schedule workforce and equipment. Provide detailed work orders for yard operations, including delivery/commitment dates.
• Quality Assurance: Ensure quality control by performing inspections and verifications of job tasks prior to billing and vessel departures. Maintain and monitor service jobs in process and obtain customer approval for growth work or scope change.
• Sales/Marketing: Promote the sale of additional services, parts, and accessories in a professional manner. Assist in general sales for boat shows and other marketing events. All duties as assigned.

Requirements

• Experience: Three (3) to five (5) years of experience working in a revenue-generating service position.
• Certifications: Bachelor’s degree in business or related field preferred.

Qualifications

• Prior experience selling technical services or luxury goods/ services.
• Ability to read, analyze, and interpret blueprints, drawings, and technical information.
• Generate financial reports and contracts.
• Experience in estimating boat repairs, hours of labor, and costs.
• Proficient in Microsoft Word and Excel.
• Previous boatyard/shipyard experience preferred.

What Hinckley can offer

Our culture values collaboration, continuous learning, and pride in craftsmanship. Here, your work doesn’t just make an impact; it becomes part of a tradition that defines performance and luxury.

We celebrate diversity and are committed to fostering an inclusive workplace where everyone is valued and respected. Hinckley actively promotes a culture free from discrimination, ensuring equal opportunities for all.

• Hinckley offers competitive pay, health, dental, and vision coverage, a full benefits package, paid time off, and the unique benefit of working in a stunning waterfront location.