Senior Workplace Operations Specialist - NYC

Mercury; New York (NY); On-site; USD 106,000 - 133,000; Full time

Job summary

Mercury is seeking a Senior Workplace Operations Specialist to enhance the office experience in NYC. This role emphasizes a warm and functional environment, managing daily operations and events, alongside ensuring effective collaboration with internal teams. Ideal candidates are detail-oriented, proactive, and passionate about fostering a vibrant workplace culture.

Qualifications

• Must be NYC-based and in office daily.
• Strong event planning instincts and a great eye for design.
• Resourceful and excited to build culture from the ground up.

Responsibilities

• Serve as a cultural ambassador and on-site presence for the NYC office.
• Run daily office operations, including vendor management and safety.
• Coordinate local events and lead the NYC office move.

Skills

Detail-oriented

People-oriented

Operations-savvy

Event planning

Proactive

Job description

Mercury is building financial products to help startups and small businesses scale. We ourselves have done a lot of scaling over the past few years and we’re just getting started!

We give our employees the option to work remotely or from an office (part time or full time). While we love having the flexibility and optionality of a remote set-up, there is nothing that fully replaces the magic and energy you feel when working in an office with your coworkers.

Our offices serve as meeting places for cultural events, team onsites, company planning sessions, or simply a change in scenery for our team. The Employee Experience teams’ main goals are to serve as cultural beacons for each of our offices, and to make the time spent in our offices as special and enjoyable as possible for our team, ideally so much so that people choose to come in all the time!

We’re looking for a Senior Workplace Operations Specialist to lead the day-to-day office experience in our NYC space. This person will create a warm, functional, and high-caliber environment where people want to come in, connect, and do their best work.

You will:

• Serve as a cultural ambassador and on-site presence for the NYC office
• Run daily office operations, including vendor management, amenities, safety, and design
• Partner with teams to align office experience with business goals and team dynamics
• Coordinate local events, celebrations, and employee-led initiatives
• Lead the NYC office move, coordinating with IT, design, AV, and Property Management
• Communicate updates, policies, and programs clearly to local employees
• Ensure services are delivered with high quality, efficiency, and cost-consciousness
• Collaborate cross-functionally with IT, People, Finance, and Real Estate teams
• Keep the space beautiful, organized, and aligned with Mercury’s aesthetic

You should:

• Be NYC-based and in office daily
• Be people-oriented, detail-obsessed, and operations-savvy
• Love systems, tools, and refining processes
• Have strong event planning instincts and a great eye for design
• Be resourceful, proactive, and excited to build culture from the ground up
• Listen with empathy, act with care, and enjoy a good laugh (or a bad one)
• Stay curious—especially about food, people, and what makes a space feel special

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, NY: $106,200 - $132,800

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began usingCovey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Coveyhere.

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