Senior Workforce Analytics & Planning Analyst

American Airlines; Fort Worth (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Job summary

American Airlines is seeking a Workforce Analytics Specialist in Fort Worth, TX to forecast staffing needs and support budgeting across Technical Operations. You will conduct data-driven analyses, build dashboards, partner with Finance and regional teams, and present insights to senior leaders. A Bachelor’s degree and 1 year of experience are required; Master’s is preferred.

Proficiency in SQL, Excel, Tableau/Power BI is a plus. This is a full-time, on-site role with competitive benefits.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, Data Analytics, or related field.
• Minimum 1 year of related work experience.
• Experience using data analysis to answer business questions and to assess the added value of recommendations.
• Experience with Microsoft Office (PowerPoint and Excel).
• Experience with data retrieval languages (e.g. SQL, SparkSQL, MySQL, NoSQL).
• Experience with reporting and data visualization tools and techniques (e.g. Tableau, PowerBI).

Responsibilities

• Conducts statistical and trend analyses to forecast WFA key metrics to accurately develop staffing models that ensure all stations can support the fluctuating demand of work.
• Partnering closely with Finance, Technical Operations, and Regional Workforce Administration on budget, forecast processes, and strategic initiatives to support future vision of the department.
• Performs data-driven analyses to assess the impact of efficiency improvements and strategic initiatives.
• Evaluates existing business processes and analyzes/recommends solutions to increase work efficiency, operational performance and customer experience through technology, business process improvements and staffing adjustments.
• Builds relationships with business owners at all levels within Technical Operations and develops action plans to overcome business challenges.
• Creates presentations and frequently interacts with and presents to senior and executive leadership.
• Works on other special projects as assigned, which include cross-utilization within the department or with other departments.
• Utilize statistical analysis, predictive modeling or other analytical methods to analyze data and develop practical solutions to business problems, while maintaining clear communication across teams, and ensuring cross-functional actions are completed.
• Perform validation of models to ensure adequacy, define data requirements, and gather and validate information, applying judgement and statistical tests.
• Ensure that the entire Workforce Administration organization has the appropriate level of tool knowledge and that we are prepared for the future.
• Create and maintain dashboards and report key metrics on future schedules for various operational stakeholders.

Skills

Data analysis

SQL

Excel

Power BI

Python

Education

Bachelor's in Business Administration / Industrial Engineering / Information Systems / Data Analytics or related

Master's degree preferred

Tools

Tableau

Power BI

Databricks

Job description

American Airlines is seeking a Workforce Analytics Specialist in Fort Worth, TX to forecast staffing needs and support budgeting across Technical Operations. You will conduct data-driven analyses, build dashboards, partner with Finance and regional teams, and present insights to senior leaders. A Bachelor’s degree and 1 year of experience are required; Master’s is preferred.

Proficiency in SQL, Excel, Tableau/Power BI is a plus. This is a full-time, on-site role with competitive benefits.