Senior Workforce Analytics & Performance Strategist

National Grid; Waltham (MA); On-site; USD 103,000 - 121,000; Full time

Job summary

National Grid is seeking a Senior Analyst to join the customer organization, supporting Kraken. The role is based in Syracuse, NY, Brooklyn, NY, or Northborough, MA and transitions to hybrid after six months.

The ideal candidate will transform workforce data into insights, forecast staffing needs, and partner with leaders to improve customer outcomes. The position emphasizes analytics, performance insights, and strategic scheduling, with a focus on driving efficiency and service levels in a

Qualifications

• 3+ years of experience in workforce management, analytics, forecasting or capacity planning.
• Advanced analytical skills with proficiency in Excel, Power BI, SQL and WFM technologies.
• Ability to influence decisions through data-driven recommendations and communication.

Responsibilities

• Transform workforce data into actionable insights for leadership.
• Develop workforce reports and dashboards to enable informed decisions.
• Forecast, schedule, and model capacity to support staffing and service levels.
• Collaborate with Operations to improve planning and performance management.

Skills

Workforce analytics

Forecasting

Scheduling

SQL

Excel

Power BI

Data storytelling

Education

Bachelor's degree in Business Administration, Statistics, Analytics, Operations Management

Tools

NICE IEX

Job description

National Grid is seeking a Senior Analyst to join the customer organization, supporting Kraken. The role is based in Syracuse, NY, Brooklyn, NY, or Northborough, MA and transitions to hybrid after six months.

The ideal candidate will transform workforce data into insights, forecast staffing needs, and partner with leaders to improve customer outcomes. The position emphasizes analytics, performance insights, and strategic scheduling, with a focus on driving efficiency and service levels in a