Customer Ops Supervisor - Transform & Lead Excellence

National Grid; Northborough (MA); Hybrid; USD 94,000 - 110,000; Full time

Job summary

National Grid is hiring a Senior Supervisor for our Customer Organization supporting Kraken in Northboro MA. The role is fully in-office for the first 6 months and transitions to a hybrid model with 3-4 days in the office.

As a frontline people leader, you will guide a high-performing team, champion change, and drive operational excellence while aligning with corporate strategies and customer needs.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Lead and manage a high-performing team for the Kraken account.
• Drive transformation and continuous improvement in the customer organization.
• Coach team members and manage day-to-day performance and priorities.
• Ensure customer satisfaction and achievement of business results.

Education

High school diploma or equivalent

Job description

National Grid is hiring a Senior Supervisor for our Customer Organization supporting Kraken in Northboro MA. The role is fully in-office for the first 6 months and transitions to a hybrid model with 3-4 days in the office.

As a frontline people leader, you will guide a high-performing team, champion change, and drive operational excellence while aligning with corporate strategies and customer needs.