Senior Workers' Comp Claims Lead - Runoff Expert

Argo Group; Richmond (VA); On-site; USD 138,000 - 167,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Professional development opportunities

Job summary

Argo Group, an underwriter of specialty insurance products, seeks a Senior Claims Account Manager to join our in-office team in Richmond. You will lead runoff strategies, oversee TPAs handling the runoff program, and drive profitable outcomes with disciplined reserving and litigation management.

The role requires deep workers’ compensation expertise, strong leadership, and the ability to communicate with senior leadership.

Qualifications

• Bachelor’s Degree from an accredited university with 7+ years of workers’ compensation claims experience.
• Experience overseeing TPAs and complex indemnity claims.
• Strong communication and negotiation skills with technical credibility.

Responsibilities

• Drive runoff outcomes through disciplined claim strategy, accurate reserving, targeted resolution planning, litigation and medical management, cost containment, recovery pursuit, and timely closure where appropriate.
• Provide technical direction on complex workers’ compensation, professional liability, and casualty claims, including compensability, coverage, liability, damages, exposure evaluation, settlement strategy, and litigation posture.
• Monitor TPA and internal claims performance against Claims Administration Agreements, claim handling guidelines, regulatory requirements, financial objectives, and runoff management goals.
• Lead audits, claim reviews, large loss reviews, and stewardship discussions, ensuring findings are documented and followed by specific corrective action when needed.
• Use claims data, dashboards, audit results, and claim review findings to identify trends, leakage, stagnant files, reserve concerns, process gaps, and opportunities to improve financial outcomes.
• Hold TPAs and internal claim handlers accountable for timely investigation, supportable reserves, effective medical and litigation management, prompt authority requests, and meaningful action plans.

Skills

Workers' compensation

TPA oversight

Litigation management

Reserving

Education

Bachelor’s Degree

Job description

Argo Group, an underwriter of specialty insurance products, seeks a Senior Claims Account Manager to join our in-office team in Richmond. You will lead runoff strategies, oversee TPAs handling the runoff program, and drive profitable outcomes with disciplined reserving and litigation management.

The role requires deep workers’ compensation expertise, strong leadership, and the ability to communicate with senior leadership.