Senior Worker's Compensation Coordinator

OrthoArizona; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO

Medical plans

HSA

Dental & Vision

401(k)

Pet discount

ID Theft protection

Job summary

OrthoArizona is hiring a Workers' Compensation Coordinator to support patients, clinical teams, and the business office. You will handle registrations, authorizations, and communications between patients, adjusters, and physician teams, ensuring timely documentation and patient portal access.

The role emphasizes high-volume phone and data-entry tasks, with a focus on accuracy, patient satisfaction, and collaboration across departments in a fast-paced orthopedic practice environment.

Qualifications

• High school diploma or equivalent required; experience in medical office administration or clinical setting preferred.
• Bachelor's degree in business, healthcare administration or related field is a plus.
• Experience with workers' compensation processes is beneficial.
• Strong customer service focus and ability to manage high-volume inquiries.

Responsibilities

• Field outreach from injured workers or employers to facilitate services by OrthoArizona (OAZ).
• Obtain authorization and pre-certification for services as needed.
• Schedule workers' compensation appointments and coordinate ancillary services.
• Coordinate with employers, adjusters, attorneys, and physician teams on case issues.
• Manage workflow of workers' compensation cases and documentation.
• Enter data into the Practice Management System and ensure patient access to portals.

Skills

Customer service

Multi-tasking

Communication

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree in business, healthcare administration or related discipline

Tools

ModMed

Athena Centricity

Job description

About OrthoArizona:

At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and podiatry needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists.

Today we are one of Arizona's largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to 2 ambulatory surgical centers and in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our employees.

The Worker's Compensation Coordinator schedules new and existing appointments, completes registration in the practice management system, submits authorizations, functions as a liaison for patients between adjusters, nurse case managers employers, and physician teams. The Worker's Compensation Coordinator will work with the patients, clinical teams, and business office on accurately preparing the patient for their physician, MRI, or Physical Therapy visit. This position takes incoming calls, enters basic demographics, email, social security, insurance, work comp information, and financial data into the Practice Management System. The Worker's Compensation Coordinator will ensure that the patient has access to the patient portal, sends all forms and receives completed forms prior to the patient visit. They will ensure that patient satisfaction goals are met or exceeded.

Duties And Responsibilities

• Field initial outreach from injured workers or their employers to facilitate services by OAZ.
• Obtain authorization and pre-certification for services as needed.
• Schedule workers' compensation appointments, follow-up appointments, and coordinate the scheduling of ancillary services.
• Work closely with employers, insurance adjusters, attorneys, and physician teams to communicate and collaborate on workers' compensation case issues.
• Manage the workflow of assigned workers' compensation cases, including telephone and email inquiries from employers, insurance carriers, attorneys and nurse case managers, regarding injured workers.
• Obtain information and enter pertinent data into our computer systems – including the completion and timely distribution of necessary documentation to the proper party.
• Performs other duties as required by your manager.
• **Using state or federally regulated websites may require personal login credentials.

Minimum Qualifications

• High school diploma or equivalent is required.
• At least one-year medical office administration or clinical experience is preferred, with demonstrated success understanding Workers' Compensation or an orthopedic office a plus.
• Exceptional customer service and patient focus. Our Workers' Compensation Specialists must make each encounter as positive as possible, realizing we are there to serve patients, their employers, and other stakeholders in the most professional manner.
• Multi-tasking and successfully operating in a fast-paced environment, with the demonstrated ability to handle a high volume of telephonic inquiries and documentation workflow with a high degree of accuracy.
• Knowledge of Insurance, particularly workers compensation and health insurance provisions are essential.
• Knowledge of administrative and clerical procedures, including experience with computer systems. Experience with an EHR such as ModMed or Athena Centricity is a plus.

Preferred Qualifications

• Bachelor's degree in business, healthcare administration or related discipline.
• 3+ years in the workers' compensation industry.

Full Time Benefits:

• Robust paid time off package including, sick time, holidays, & paid time off!
• Medical with multiple different plan options.
• Health Savings account + company contributions.
• Dental & Vision insurance.
• 401(k)
• Pet Discount Plan.
• ID Theft protection & Legal assistance.