Senior WMS/ERP Applications Specialist — Tecsys Expert

NTT DATA, Inc.; Winston-Salem (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

NTT DATA is seeking an Application Management Senior Specialist to join our North Liberty, IN area team. The role focuses on supporting warehouse and distribution ERP systems with Tecsys Elite expertise, handling interfaces, integrations, and reporting.

You will guide teammates as SME, perform system builds, and ensure disaster recovery documentation is current. The ideal candidate has 7+ years in supply‑chain application support, deep knowledge of ITSM tools like ServiceNow/Jira, and strong

Qualifications

• 7+ years of experience supporting warehouse, distribution, ERP, or supply‑chain applications.
• 4+ years of hands‑on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
• 4+ years of strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
• 4+ years of strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
• 4+ years of working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file‑based interfaces, and interface monitoring.
• 4+ years of ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted.
• 4+ years of experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation.
• 4+ years of familiarity with ServiceNow, Jira, or similar ITSM/support‑ticketing platforms.
• 4+ years of strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors.

Responsibilities

• Provide moderate complex analysis, functional support, and maintenance of application software solutions, including interfaces, system integrations, and reporting.
• Foster strong user client relationships to support business needs.
• Troubleshoot and resolve moderately complex application functionality issues, engaging technical staff or vendors as necessary.
• Conduct in‑depth research to address customer concerns and document findings.
• Analyze business process issues, recreate problems, run test scenarios, and implement solutions with escalation and major incident validation when needed.
• Serve as SME for specific modules or applications, guiding less experienced team members.
• Perform system builds, profile maintenance, and functionality testing.
• Document updates for disaster recovery plans, business continuity, and other critical documentation.

Skills

SQL queries

Incident management

Communication skills

Troubleshooting

Vendor coordination

ITSM tools

Tools

ServiceNow

Jira

APIs/web services

Job description

NTT DATA is seeking an Application Management Senior Specialist to join our North Liberty, IN area team. The role focuses on supporting warehouse and distribution ERP systems with Tecsys Elite expertise, handling interfaces, integrations, and reporting.

You will guide teammates as SME, perform system builds, and ensure disaster recovery documentation is current. The ideal candidate has 7+ years in supply‑chain application support, deep knowledge of ITSM tools like ServiceNow/Jira, and strong