Senior WMS & ERP Application Specialist

NTT DATA, Inc.

North Liberty (IN)

On-site

USD 90,000 - 125,000

Full time

13 days ago

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Job summary

NTT DATA Services seeks an Application Management Senior Specialist in North Liberty, IN to support warehouse and distribution ERP systems, with a focus on Tecsys Elite. The role requires troubleshooting, vendor coordination, and SME guidance, while maintaining disaster recovery and business continuity documentation.

Ideal candidates will have 7+ years in WMS/ERP support, 4+ years on Tecsys Elite, and strong ITSM experience (ServiceNow/Jira).

Qualifications

7+ years of experience supporting warehouse, distribution, ERP, or supply-chain applications.
4+ years of hands-on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
4+ years of strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
4+ years of strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
4+ years of working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file-based interfaces, and interface monitoring.
4+ years of ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted.
4+ years of experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation.
4+ years of familiarity with ServiceNow, Jira, or similar ITSM/support-ticketing platforms.
4+ years of strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors.

Responsibilities

Provide moderate complex analysis, functional support, and maintenance of application software solutions, including interfaces and reporting.
Troubleshoot and resolve moderately complex functionality issues, coordinating with technical staff or vendors as needed.
Serve as SME for specific modules or applications, guide junior team members, perform system builds and testing, and document updates for disaster recovery and business continuity.