Application Management Senior Specialist

NTT DATA, Inc.; Winston-Salem (NC); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking an Application Management Senior Specialist to join our North Liberty, IN area team. The role focuses on supporting warehouse and distribution ERP systems with Tecsys Elite expertise, handling interfaces, integrations, and reporting.

You will guide teammates as SME, perform system builds, and ensure disaster recovery documentation is current. The ideal candidate has 7+ years in supply‑chain application support, deep knowledge of ITSM tools like ServiceNow/Jira, and strong

Formación

• 7+ years of experience supporting warehouse, distribution, ERP, or supply‑chain applications.
• 4+ years of hands‑on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
• 4+ years of strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
• 4+ years of strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
• 4+ years of working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file‑based interfaces, and interface monitoring.
• 4+ years of ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted.
• 4+ years of experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation.
• 4+ years of familiarity with ServiceNow, Jira, or similar ITSM/support‑ticketing platforms.
• 4+ years of strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors.

Responsabilidades

• Provide moderate complex analysis, functional support, and maintenance of application software solutions, including interfaces, system integrations, and reporting.
• Foster strong user client relationships to support business needs.
• Troubleshoot and resolve moderately complex application functionality issues, engaging technical staff or vendors as necessary.
• Conduct in‑depth research to address customer concerns and document findings.
• Analyze business process issues, recreate problems, run test scenarios, and implement solutions with escalation and major incident validation when needed.
• Serve as SME for specific modules or applications, guiding less experienced team members.
• Perform system builds, profile maintenance, and functionality testing.
• Document updates for disaster recovery plans, business continuity, and other critical documentation.

Conocimientos

SQL queries

Incident management

Communication skills

Troubleshooting

Vendor coordination

ITSM tools

Herramientas

ServiceNow

Jira

APIs/web services

Descripción del empleo

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization,

We are currently seeking a Application Management Senior Specialist to join our team in North Liberty, Indiana (US-IN), United States (US).

This role entails providing moderate complex analysis, functional support, and maintenance of application software solutions, including interfaces, system integrations, and reporting, while fostering strong user client relationships to support business needs. Responsibilities include troubleshooting and resolving moderately complex application functionality issues, engaging technical staff or vendors as necessary, and conducting in‑depth research to address customer concerns. The position requires analyzing business process issues, recreating problems, executing test scenarios, and implementing solutions, with escalation and major incident validation when needed. As a Subject Matter Expert (SME) for specific modules or applications, this role also guides less experienced team members, performs system builds, profile maintenance, and functionality testing, and documents essential updates for disaster recovery plans, business continuity, and other critical documentation.

Required Qualifications

• 7+ years of experience supporting warehouse, distribution, ERP, or supply‑chain applications.
• 4+ years of hands‑on Tecsys Elite experience, or comparable enterprise WMS / Distribution ERP support experience with demonstrated ability to ramp quickly on Tecsys.
• 4+ years of Strong understanding of warehouse and distribution operations, including inbound, fulfillment, inventory accuracy, cycle counting, order management, procurement, returns, and enterprise handoffs.
• 4+ years of Strong troubleshooting skills across application configuration, transactions, master data, integrations, reports, users/roles, devices, and operational workflows.
• 4+ years of Working knowledge of integrations, including APIs/web services, SFTP/FTP, EDI, batch jobs, file‑based interfaces, and interface monitoring.
• 4+ years of Ability to read, write, and troubleshoot SQL queries for issue investigation, data validation, reconciliation, and support analysis where access is permitted.
• 4+ years of Experience with incident, problem, change, release management, vendor support escalation, defect analysis, and patch validation.
• 4+ years of Familiarity with ServiceNow, Jira, or similar ITSM/support‑ticketing platforms.
• 4+ years of Strong communication skills with the ability to explain complex system issues to warehouse users, business leaders, IT teams, and vendors.

Preferred Qualifications

• Direct hands‑on experience supporting Tecsys Elite WMS and Elite Distribution ERP in production environments.
• Experience with Tecsys Itopia low‑code capabilities and additional Tecsys modules such as TMS, Delivery Management, TecsysIQ/analytics, or Order Management where deployed.
• Working knowledge of relational databases, Oracle, Linux/Unix, Windows servers, scripting, job scheduling, monitoring tools, or cloud/SaaS operations.
• Experience supporting upgrades, enhancement releases, go‑lives, cutovers, and hypercare periods.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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