Senior Wireless Sales Lead - Build Relationships

Consumer-Cellular; Springfield (IL); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

401(k) company match up to 6%

Discounted employee wireless plan

Paid Time Off (PTO)

Company holidays and floating holidays

Flexible Spending Accounts (FSA)

Life and AD&D insurance

Long-Term Disability insurance

Employee Assistance Program

Employee rewards program

Job summary

Consumer Cellular in Springfield, IL is seeking a Senior Wireless Sales Expert to guide guests through decisions with patience and expertise, building relationships and delivering personalized service. The role emphasizes selling devices, plans, and services while meeting performance goals in a friendly, home-like store environment.

The position is 30–39 hours per week, with a wage of $21.00–$22.00 per hour plus uncapped commission.

Qualifications

• High school diploma is required.
• 1–2 years of retail keyholder experience preferred, in a consultative, customer-focused environment (Wireless sales experience preferred).
• Demonstrated ability to meet or exceed sales goals.
• Experience operating a POS system with strong attention to transaction accuracy.
• Proficient with Microsoft Office (Word, Excel, and PowerPoint).
• Flexible availability, including evenings and weekends.
• Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
• Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

Responsibilities

• Brand Ambassador – You represent our people-first culture every day by creating a welcoming, comfortable store environment. You deliver exceptional customer service while modeling professionalism, positivity, and strong sales behaviors.
• Relationship Builder – You connect with guests through active listening and thoughtful questions, guiding conversations toward solutions that meet their needs while driving sales performance. You focus on building loyalty not just completing transactions.
• Product and Services Expert – You confidently sell devices, plans, and services, consistently meeting or exceeding individual performance goals. You simplify technology into easy, real-world conversations and stay current on promotions and product knowledge.
• Store Key Support – As a senior team member, you are trusted with opening and closing responsibilities, ensuring the store is secure, organized, and ready to serve guests. You follow company processes and support a smooth, professional store experience during your shift.

Skills

Customer service

Sales skills

Communication

Microsoft Office

Education

High school diploma

Tools

POS system

Job description

Consumer Cellular in Springfield, IL is seeking a Senior Wireless Sales Expert to guide guests through decisions with patience and expertise, building relationships and delivering personalized service. The role emphasizes selling devices, plans, and services while meeting performance goals in a friendly, home-like store environment.

The position is 30–39 hours per week, with a wage of $21.00–$22.00 per hour plus uncapped commission.