Senior Wire Transfer Specialist

Jobtailor; Little Rock (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in Little Rock, AR is seeking an experienced Wire Transfer Specialist to process domestic and international wires, verify account details, and resolve discrepancies. You will handle high-volume inquiries by phone, email, or in person and support UAT testing and test script maintenance.

The role emphasizes regulatory compliance, accurate record-keeping, and mentoring junior team members while delivering timely, accurate remittance disclosures.

Qualifications

• High School Diploma or equivalent is required.
• 4+ years’ applicable experience in banking operations or customer service preferred.
• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret procedures and regulations.

Responsibilities

• Process domestic and international wire transfer requests via phone, email, or in person.
• Verify account details, authorizations, wire instructions, and limits.
• Open cases with service providers as needed.
• Process foreign currency wires and prepare remittance disclosures.
• Handle reverse wire drawdown requests.
• Investigate and resolve discrepancies, errors, and issues related to wires.
• Mentor and train Wire Specialist II team members.
• Assist with procedure updates and day-to-day workflow supervision.
• Manage high-volume internal mailboxes and balance AM/PM wire activity.
• Respond to customer and associate inquiries.
• Complete compliance training and perform other assigned duties.

Skills

Prioritization under pressure

Team environment collaboration

Effective communication

Problem solving

Attention to detail

Education

High School Diploma

Tools

UAT Testing

Test Script Maintenance

Regulatory Record Keeping

Job description

• Process domestic and international wire transfer requests received via phone, email, or in person
• Verify account details, authorizations, wire instructions, and authorization limits
• Open cases with wire transfer service providers as needed
• Process foreign currency wires and prepare remittance disclosures
• Handle reverse wire drawdown requests
• Investigate and resolve discrepancies, errors, and issues related to wire transactions
• Participate in core-related testing in UAT and Production and maintain test scripts
• Maintain email parameters for wire transfer notifications
• Maintain departmental volume reports
• Download and distribute daily and monthly reports to BSA and maintain accurate regulatory records
• Mentor and train Wire Specialist II team members
• Assist with procedure updates and day-to-day workflow supervision
• Manage high-volume internal mailboxes and balance AM and PM wire activity
• Respond to customer and associate inquiries
• Complete compliance training and perform other assigned duties

Requirements

• High school diploma or its equivalent is required
• 4+ years’ applicable experience, preferred in banking operations or customer service
• Ability to perform tasks quickly and accurately
• Ability to operate in a team environment to accomplish shared goals
• Ability to solve practical problems and interpret written or oral instructions
• Ability to read and interpret procedures manuals, business correspondence, journals, and government regulations
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations
• Ability to maintain effective interpersonal relationships with management and team members
• Ability to prioritize multiple demands in a high-pressure environment while maintaining a professional demeanor

Core Competencies

Demonstrates expertise in processing domestic and international wire transfers, ensuring compliance with regulations, and maintaining accurate records. Capable of mentoring team members and managing high-volume inquiries while prioritizing tasks in a fast-paced environment.

Highest-signal resume keywords

• Wire Transfer Processing
• Banking Operations Experience
• Regulatory Compliance
• Team Collaboration
• Problem Solving

Hard Skills

• Wire Transfer Requests
• Foreign Currency Wires
• Remittance Disclosures
• Discrepancy Investigation
• UAT Testing
• Test Script Maintenance
• Volume Reporting
• Regulatory Record Keeping
• Procedure Updates
• Customer Inquiry Response

Soft Skills

• Interpersonal Relationships
• Effective Communication
• Time Management
• Professional Demeanor
• Team Environment Collaboration

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Banking Operations
• Customer Service
• Compliance Training
• Wire Transfer Notifications
• High-Pressure Environment