Senior Windows Server Architect & L3 IT Support

Sligo Software Solutions Inc.; City of Albany (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

NYS Information Technology Services seeks an Expert Systems Architect and L3 Technical Support professional to fulfill duties for the NYS Department of Transportation. You will architect technology solutions, troubleshoot COTS environments, and collaborate with vendors and agency areas to install, configure and test systems.

The role emphasizes systems architecture, security standards, and mentorship within the Transportation Portfolio Architecture team. Onsite work in Albany area is required.

Qualifications

• This is an onsite role.
• 84 months experience translating business requirements into technical and security infrastructure architecture documentation (data flows; interfaces; authentication).
• 84 months experience as Server Administrator at the Application Layer performing COTS installation, configuration, troubleshooting and L3 support on Windows OS platforms (IIS, Tomcat, WebLogic, Certificate Services) and authentication (Active Directory, SSO with SAML v2.0, OpenID Connect).
• 84 months experience performing L3 analytical and technical support of COTS/business application interfaces and system interconnects (networks, Stealth firewall, F5 and Load Balancing).
• 84 months experience supporting COTS/business applications with tools like WireShark, Process Monitor, Netstat, Ping, Traceroute, Telnet.
• 60 months experience using Splunk for log analysis, system monitoring and performance tuning.
• 24 months experience scripting with PowerShell, WMI and other scripting languages for automation and administration.
• Documents required: resume and copies of candidate identification and referenced certifications/degrees.

Responsibilities

• Architect technology solutions that meet agency requirements and align with NYS ITS standards.
• Troubleshoot OS configuration, storage and networking of COTS business applications.
• Collaborate with COTS vendors and agency business areas for installation, configuration and testing.
• Troubleshoot and resolve COTS software performance, logs, and security issues.
• Review current architecture and provide detailed specifications for proposed solutions and upgrades.
• Research solutions with external vendors for COTS implementation including installation and testing.
• Recommend and implement system enhancements to improve performance and reliability.
• Provide mentoring to Transportation Portfolio Architecture team members.
• Provide L3 technical support for enterprise Windows server environment including Stealth COIs, storage and networking for COTS apps.
• Analyze implemented systems, document data, and perform performance tuning and security analysis for COTS.
• Script repetitive management tasks using PowerShell and modify Active Directory; use ticketing system to track incidents, requests, problems, changes and releases.

Skills

L3 Technical Support

PowerShell scripting

Analytical thinking

Active Directory maintenance

Tools

IIS

Tomcat

WebLogic

Certificate Services

SAML v2.0

OpenID Connect

Active Directory

Stealth firewall

F5

Load Balancer

WireShark

Process Monitor

Netstat

Ping

Traceroute

Telnet

Splunk

Job description

NYS Information Technology Services seeks an Expert Systems Architect and L3 Technical Support professional to fulfill duties for the NYS Department of Transportation. You will architect technology solutions, troubleshoot COTS environments, and collaborate with vendors and agency areas to install, configure and test systems.

The role emphasizes systems architecture, security standards, and mentorship within the Transportation Portfolio Architecture team. Onsite work in Albany area is required.