IT Support Technician II — End-User & Desktop Specialist

N Y C District Council Carpenters Welfare Fund

New York (NY)

On-site

USD 73,000 - 75,000

Full time

9 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health benefits

Annuity contribution (10%)

Paid time off

Professional development (CEBS)

Job summary

NYC District Council Carpenters Welfare Fund seeks an IT Support Technician I/II to provide responsive, high-quality technical support in a Windows-based environment. The role covers end-user hardware, software, mobile devices, and related technology, with the level determined by experience.

The position requires diagnosing issues, supporting via email/phone/remote tools and in person, and ensuring security and reliability through proactive maintenance.

Qualifications

Bachelor’s degree in information technology, computer science, or a related field is required.
At least two years of hands-on helpdesk/desktop support experience.
Working knowledge of Windows 11 and Microsoft 365 applications.
CompTIA A+, Network+, Security+ or equivalent is a plus.

Responsibilities

Diagnose and resolve end-user hardware and software issues.
Provide support by email, phone, remote tools, and in person.
Follow support issues to full resolution and prevent recurrence.
Support Microsoft 365 and benefits-administration software.
Perform routine maintenance and updates for security and reliability.
Maintain detailed ticket notes and documentation.
Collaborate on IT projects of low to moderate complexity.

Skills

Windows 11 support

Microsoft 365

Helpdesk

Communication

Education

Bachelor's degree in IT/CS

Tools

Printer support

VoIP systems

Remote support tools

Job description

The position requires diagnosing issues, supporting via email/phone/remote tools and in person, and ensuring security and reliability through proactive maintenance.

Get your free, confidential resume review.

or drag and drop your file here.