Senior Warranty & Quality Engineer

Magna-International-6df39721; Troy (MI); On-site; USD 75,000 - 105,000; Full time

Job summary

Magna Exteriors seeks a Warranty Specialist to serve as the primary contact for warranty issues, coordinating with engineering and QA teams to meet customer requirements. The role focuses on data-driven analysis, root-cause investigations, and cross-functional collaboration to optimize warranty outcomes.

This position emphasizes customer service leadership and cost reduction strategies. Candidates should have a Bachelor’s degree in engineering or a related field, strong Excel and Power BI

Qualifications

• Bachelor’s degree or equivalent engineering/commercial experience.
• Strong analytical skills using Excel and pivot tables.
• Experience with OEM warranty systems preferred.

Responsibilities

• Be the main point of contact for customer warranty needs across divisions.
• Escalate issues and coordinate cross-functional warranty teams.
• Analyze warranty data and perform root cause analysis.
• Prepare and present internal/external warranty-related reports.
• Drive warranty reduction strategies and cost/claims improvements.

Skills

Excel proficiency

Power BI

Analytical thinking

Customer service

Presentation skills

Leadership

Education

Bachelor’s Degree in engineering/commercial field

Tools

ERP systems

Warranty systems

Job description

Magna Exteriors seeks a Warranty Specialist to serve as the primary contact for warranty issues, coordinating with engineering and QA teams to meet customer requirements. The role focuses on data-driven analysis, root-cause investigations, and cross-functional collaboration to optimize warranty outcomes.

This position emphasizes customer service leadership and cost reduction strategies. Candidates should have a Bachelor’s degree in engineering or a related field, strong Excel and Power BI