Senior Warranty Claims Operations Lead

Aig Inc; Atlanta (GA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Total Rewards Program

US Benefits Overview

Job summary

AIG is hiring a Claims Operations Team Lead to support the Warranty claims team. The role involves direct interaction with insureds, service contractors, and clients to manage home warranty, consumer electronics, and mobile industry claims.

You will guide a team, handle complex claims, and ensure adherence to claims practices. Ideal candidates bring 2+ years P&C adjusting, strong communication, and a customer-focused mindset.

Qualifications

• Requires home state Adjuster’s license and willingness to obtain licenses for all states within 120 days.
• 2+ years of P&C adjusting experience.
• Ability to lead and support a team while remaining hands-on with day-to-day claims.
• Proven track record of excellent customer service (sales, retail, healthcare, insurance, etc.).
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming phone calls, emails, and other correspondence concerning insurance claims.
• Interface with insured and stakeholders on claims-related matters.
• Ask the right questions and evaluate each request to determine approval or denial.
• Adjudicate and settle claims per fair claims practices.
• Train, mentor, and coach other claims agents.

Skills

Team leadership

Communication

Customer service

Analytical skills

Conflict resolution

Negotiation

Organizational skills

Ability to work under pressure

Education

High School Diploma or equivalent

Tools

Excel

Word

Outlook

Job description

AIG is hiring a Claims Operations Team Lead to support the Warranty claims team. The role involves direct interaction with insureds, service contractors, and clients to manage home warranty, consumer electronics, and mobile industry claims.

You will guide a team, handle complex claims, and ensure adherence to claims practices. Ideal candidates bring 2+ years P&C adjusting, strong communication, and a customer-focused mindset.