Senior Warehouse WMS & Process Lead

Raas Infotek; Dallas (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading IT services company is seeking a Senior Business Analyst with extensive experience in the warehouse domain. As a strategic player, you will manage service delivery for enterprise-level clients, ensuring alignment with business objectives. The role requires strong analytical skills, excellent stakeholder management, and proficiency in tools like Manhattan WMS, SQL, and Power BI. This position offers a contract employment type and is ideal for someone with a deep understanding of ITIL frameworks. Join us in our Dallas office to make a significant impact in Information Technology.

Qualifications

• 10–15 years of experience as a Business Analyst in the Warehouse domain.
• Strong requirements engineering experience including BRD, FRD, User Stories.
• Excellent stakeholder management with governance reporting.

Responsibilities

• Oversee service delivery ensuring alignment with business objectives.
• Drive continuous improvement initiatives to optimize service delivery.
• Analyze service performance metrics to identify trends.

Skills

Business Analyst in the Warehouse domain

Planning, Business Processes, and Financials

SQL and Data Analysis

Power BI / Excel reporting and dashboards

BPMN / Process Modeling (Visio)

Strong communication skills

Education

8+ years of experience in Service Delivery Management

Strong understanding of ITIL framework

Experience with Agile / Scrum methodologies

Tools

Manhattan WMS

JIRA

Confluence

SAP MM

Oracle Retail RMS

Job description

A leading IT services company is seeking a Senior Business Analyst with extensive experience in the warehouse domain. As a strategic player, you will manage service delivery for enterprise-level clients, ensuring alignment with business objectives. The role requires strong analytical skills, excellent stakeholder management, and proficiency in tools like Manhattan WMS, SQL, and Power BI. This position offers a contract employment type and is ideal for someone with a deep understanding of ITIL frameworks. Join us in our Dallas office to make a significant impact in Information Technology.