Senior Warehouse & Fleet Operations Manager

Service Now Home Services; Cortland Township (IL); On-site; USD 75,000 - 105,000; Full time

Job summary

Service Now seeks an experienced Warehouse and Fleet Manager to lead and optimize warehouse and fleet operations in Northern Illinois. You will manage inventory, forecast procurement needs, and ensure vehicles are road-ready while enforcing safety standards across the team.

Leadership experience in a service-oriented setting is essential, with a focus on organization, cross-functional collaboration, and data-driven improvements to support field technicians and customers.

Qualifications

• Experience in warehouse management or fleet management leadership.
• Proven leadership and ability to develop a high-performing team.
• Strong organizational and time management skills with attention to detail.
• Proficiency in inventory management systems and data reporting.
• Solid understanding of warehouse operations including inventory control and logistics.
• Familiarity with HVAC/plumbing/electrical materials is a plus.
• Strong problem-solving and decision-making under pressure.
• Excellent written and verbal communication with stakeholders.
• Commitment to safety and a safe working environment.
• Forklift certification preferred.
• Bachelor's degree in supply chain or related field preferred.
• Valid driver's license required.

Responsibilities

• Lead and optimize warehouse and fleet operations to improve efficiency.
• Oversee inventory control, cycle counts, and reconciliations with systems.
• Coordinate procurement and forecasting to ensure parts availability.
• Optimize warehouse layout and logistics for storage and retrieval.
• Manage fleet maintenance, scheduling, and readiness.
• Enforce safety standards across all operations.
• Monitor equipment and tools, coordinating preventive maintenance.
• Drive continuous improvement through data-driven analysis.
• Collaborate with service, dispatch, procurement, and finance teams.
• Perform other duties as assigned.

Skills

Leadership

Inventory control

Fleet management

Safety compliance

Procurement planning

Cross-functional teamwork

Forklift certification

Education

Bachelor's degree in supply chain management or logistics

Tools

Inventory management systems

Job description

Service Now seeks an experienced Warehouse and Fleet Manager to lead and optimize warehouse and fleet operations in Northern Illinois. You will manage inventory, forecast procurement needs, and ensure vehicles are road-ready while enforcing safety standards across the team.

Leadership experience in a service-oriented setting is essential, with a focus on organization, cross-functional collaboration, and data-driven improvements to support field technicians and customers.