Senior VP, Workforce Strategy & Capacity Forecasting

LPL Financial LLC; Fort Mill, Town of Charlotte (SC, NY); Presencial; USD 189 000 - 315 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Resumo da oferta

LPL Financial is seeking a SVP, Workforce Management & Capacity Forecasting to lead enterprise forecasting, capacity planning, and workforce optimization across service, operations, and processing functions. You will drive analytics, governance, and capability development to align capacity with growth and strategic priorities.

You will collaborate with Service, Operations, Finance, Product, and Technology leaders to anticipate demand, enable scalable service delivery, and steward a

Qualificações

• 15+ years of experience in workforce management, capacity planning, or related functions.

Responsabilidades

• Develop and execute the workforce capacity and planning strategy across all inbound service channels and operational processing functions.

Conhecimentos

Workforce forecasting

Capacity planning

Multi-channel operations

Analytics

Leadership

Generative AI familiarity

Stakeholder collaboration

Formação académica

Bachelor's degree

Ferramentas

Workforce management software

AI analytics tools

Descrição da oferta de emprego

LPL Financial is seeking a SVP, Workforce Management & Capacity Forecasting to lead enterprise forecasting, capacity planning, and workforce optimization across service, operations, and processing functions. You will drive analytics, governance, and capability development to align capacity with growth and strategic priorities.

You will collaborate with Service, Operations, Finance, Product, and Technology leaders to anticipate demand, enable scalable service delivery, and steward a