Senior VP, Prime Services — Client Growth & Strategy

Socket.dev; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

BNY Mellon is seeking an SVP, Account Manager to join its Prime Services team in Markets, based in New York, NY. You will oversee senior client relationships, shape strategic initiatives, and collaborate with Relationship Managers to grow assets and manage risk.

The role requires a deep understanding of prime brokerage, strong communication, and the ability to navigate complex, fast-paced environments while mentoring junior staff and ensuring contractual and regulatory compliance.

Qualifications

• Minimum of 10 years in Account Management, Client Service, or related role in prime brokerage or financial services.
• Strong understanding of prime brokerage and/or prime custody landscape.
• Excellent communication, organizational, and time management skills.

Responsibilities

• Manage day-to-day client relationships and respond to inquiries promptly.
• Drive client satisfaction through proactive service and issue escalation management.
• Ensure adherence to contractual obligations, policies, and KYC requirements.
• Advise clients on industry best practices, products, and regulatory developments.
• Partner with Relationship Managers to support account strategy and client growth initiatives.
• Coordinate across internal teams to deliver seamless service and monitor client activity.
• Mentor junior Account Managers and contribute to team objectives.

Skills

Client relationship management

Prime brokerage knowledge

Communication skills

Risk management

Leadership/Mentoring

Job description

BNY Mellon is seeking an SVP, Account Manager to join its Prime Services team in Markets, based in New York, NY. You will oversee senior client relationships, shape strategic initiatives, and collaborate with Relationship Managers to grow assets and manage risk.

The role requires a deep understanding of prime brokerage, strong communication, and the ability to navigate complex, fast-paced environments while mentoring junior staff and ensuring contractual and regulatory compliance.