Senior VP, Mortgage Servicing & Operations Transformation

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 180,000 - 320,000; Full time

Benefits offered by this job

PTO after 30 days

Parental and maternity leave after 12+

Adoption reimbursement

Paid volunteer hours

401k with employer match

Mortgage discount

State-of-the-art fitness center

In-house Starbucks and Dunkin

Job summary

United Wholesale Mortgage, the leading wholesale mortgage lender, seeks a strategic Senior Vice President of Servicing to scale operations with a focus on performance, compliance, technology and people leadership. This on-site role in Pontiac requires guiding large teams and driving excellence across all servicing functions.

The candidate will direct payment processing, escrow, customer care, default, loss mitigation and investor reporting, while collaborating with Compliance and Risk.

Qualifications

• Minimum 7 years of progressive mortgage servicing experience with senior-level leadership.
• Minimum 3 years in payment processing, investor reporting and non-performing servicing.
• Deep knowledge of mortgage servicing operations, default management, regulatory compliance and investor guidelines.
• Proven experience leading high-volume servicing teams (1,000+ team members preferred).
• Ability to scale operations in a high-growth environment.
• Strong financial acumen with experience managing large budgets.

Responsibilities

• Provide executive leadership and strategic direction across all Servicing functions (payments, escrow, customer care, default, loss mitigation, investor reporting and compliance).
• Develop and execute long-term servicing strategies aligned with goals and growth projections.
• Lead large cross-functional teams with focus on performance management and leadership development.
• Drive operational excellence through data-driven decision-making, KPIs, automation and continuous improvement.
• Partner with Compliance, Legal and Risk to ensure adherence to federal, state and investor guidelines.
• Oversee servicing portfolio performance, delinquency management, call center metrics and QA standards.
• Collaborate with Technology to enhance servicing systems, workflows and digital borrower experiences.

Skills

Mortgage servicing leadership

Senior leadership

Regulatory compliance

Data-driven decision making

Job description

United Wholesale Mortgage, the leading wholesale mortgage lender, seeks a strategic Senior Vice President of Servicing to scale operations with a focus on performance, compliance, technology and people leadership. This on-site role in Pontiac requires guiding large teams and driving excellence across all servicing functions.

The candidate will direct payment processing, escrow, customer care, default, loss mitigation and investor reporting, while collaborating with Compliance and Risk.