Customer Experience Specialists

United Wholesale Mortgage; Pontiac (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid time off (PTO)

Promotion and growth opportunities

Comprehensive health, dental and vision benefits

Weekly paychecks

Free 24/7 gym

Complimentary fruit and drinks

Job summary

United Wholesale Mortgage is seeking a full-time Mortgage Operations Specialist to join the team in Pontiac, Michigan. This role involves entering data, verifying documentation, and handling client communications. A high school diploma is required, and no prior mortgage experience is necessary.

Ideal candidates will have strong attention to detail and be comfortable using technology. The position offers extensive perks including paid time off, comprehensive health benefits, and opportunities for growth and promotion.

Qualifications

• No mortgage experience necessary but a willingness to learn is essential.
• Experience in a professional or office setting is preferred.
• Comfortable talking with clients over the phone.

Responsibilities

• Entering data accurately into the system.
• Splitting and labeling loan packages as needed.
• Ordering and verifying income documentation.
• Handling inbound and outbound client calls.
• Ensuring compliance with state and federal regulations.

Skills

Technology proficiency (dual monitors)

Multitasking

Communication skills

Attention to detail

Adaptability

Positive attitude

Education

High school diploma or equivalent

Job description

United Wholesale Mortgage (UWM) is America’s #1 mortgage lender and we’re looking to fill an immediate need for Mortgage Operations Specialists.

MUST KNOW

• This is an 8-hour shift, Monday – Friday
• Requires 100% full-time, on-site attendance in Pontiac, MI

What You Will Be Doing

• Entering data
• Splitting and labeling loan packages
• Ordering verifications of income
• Verifying Social Security Numbers
• Indexing of loan conditions
• Ordering and uploading documents
• Loan verification
• Submitting summary report reviews
• Reviewing state and federal compliance
• Handling inbound and outbound calls

What We Need From You

Must Have Qualifications:

• High school diploma or equivalent
• No Mortgage experience necessary
• Comfortable with technology (experience using dual monitors)
• Process oriented
• Comfortable talking with clients over the phone
• Ability to multitask and adapt to change
• Positive attitude and willingness to learn
• Strong attention to detail
• Experience in a professional or office setting

THE PLACE & THE PERKS

United Wholesale Mortgage is firmly committed to excellence and empowers individuals to become the best version of themselves. We provide opportunities to individuals who want to excel within the mortgage industry. We are an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

• Paid time off (PTO)
• Promotion and growth opportunities offered
• Comprehensive health, dental and vision benefits offered
• Weekly paychecks
• Free 24/7 gym
• Complimentary fruit and drinks

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.