Vice President, Operations & Member Experience

Teachers Federal Credit Union; Hauppauge (NY); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Annual discretionary bonus program

Paid time off

401(k) company contribution

100% Dental & Vision premium coverage

Tuition reimbursement

Employee loan discounts

Job summary

A leading financial institution in Hauppauge, NY is seeking a Vice President of Operations to oversee back-office functions and ensure alignment with enterprise initiatives. Responsibilities include managing member feedback, operations risk, and leading complaint resolution processes. The ideal candidate will have strong leadership experience in a Credit Union, a Bachelor's degree, and advanced skills in project management. A competitive compensation package and bonuses are offered, along with comprehensive benefits, including tuition reimbursement and 401(k) contributions.

Qualifications

• Bachelor’s degree or eight years of experience required.
• Ten years in a Credit Union or Financial Institution required.
• Five years senior leadership required.

Responsibilities

• Lead back-office operations functions including Membership and Legal Order Processing.
• Develop operational strategies aligned with goals.
• Monitor and report on key performance indicators.

Skills

Project management expertise

Business acumen

Analytical skills

Interpersonal skills

Public speaking

Education

Bachelor’s degree in Business Administration or related field

Minimum ten years in a Credit Union or Financial Institution

Minimum five years in senior leadership

Tools

Microsoft Office

Fiserv DNA core system

Job description

A leading financial institution in Hauppauge, NY is seeking a Vice President of Operations to oversee back-office functions and ensure alignment with enterprise initiatives. Responsibilities include managing member feedback, operations risk, and leading complaint resolution processes. The ideal candidate will have strong leadership experience in a Credit Union, a Bachelor's degree, and advanced skills in project management. A competitive compensation package and bonuses are offered, along with comprehensive benefits, including tuition reimbursement and 401(k) contributions.