Senior VP, Elder Banking Strategy & Operations

JPMorganChase; New York (NY); On-site; USD 170,000 - 210,000; Full time

Job summary

Chase is seeking a senior strategy and operations leader in New York to shape the Elder and Vulnerable Banking segment within the Consumer Bank. You will translate insights into strategic priorities, lead cross-functional initiatives, and guide execution from concept to delivery across Product, Marketing, Operations, and Risk.

The role requires 5+ years of analytical leadership, strong executive communication, and the ability to influence senior stakeholders in a fast-paced environment.

Qualifications

• 5+ years of experience in strategy, business operations, management consulting, or a similar analytical leadership role.
• Experience defining strategy, operating models, or business priorities at a segment, portfolio, or enterprise level.
• Strong ability to translate complex data and insights into clear strategic direction and executive-level communication.
• Proven ability to influence senior stakeholders and lead cross-functional initiatives without direct authority.
• Comfortable operating in fast-paced, ambiguous environments and building structure where it does not yet exist.
• Exceptional analytical, communication, and problem-solving skills.

Responsibilities

• Shape segment strategy and long-term vision for older customers, identifying opportunities across acquisition, engagement, retention, and differentiated customer experiences.
• Translate customer and behavioral insights into priorities with clear objectives, operating principles, and measurable outcomes to guide execution; serve as a champion for the customer across the business.
• Drive end-to-end execution by partnering with Product, Marketing, Operations, Branch, Risk, Finance, Strategy, and Customer Experience to convert strategy into a sequenced roadmap and delivery plan.
• Lead analytics and research on demographic trends, customer needs, regulatory considerations, and competitive dynamics; convert findings into recommendations, business cases, and prioritized actions.
• Monitor segment performance against KPIs and strategic objectives; identify risks, gaps, and opportunities, and drive course correction and efficiency improvements.
• Develop executive-level communications (readouts, narratives, dashboards) and represent the team in cross-functional forums to align stakeholders around shared goals.

Skills

Strategic thinking

Executive communication

Stakeholder influence

Analytical skills

Ambiguity tolerance

Cross-functional leadership

Job description

Chase is seeking a senior strategy and operations leader in New York to shape the Elder and Vulnerable Banking segment within the Consumer Bank. You will translate insights into strategic priorities, lead cross-functional initiatives, and guide execution from concept to delivery across Product, Marketing, Operations, and Risk.

The role requires 5+ years of analytical leadership, strong executive communication, and the ability to influence senior stakeholders in a fast-paced environment.