Network Services Coordinator

Segra; Waynesboro (VA); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Vacation/PTO, paid holidays

Job summary

Segra is seeking a qualified Network Services Coordinator to join our team in a full-time capacity in a hybrid role based in Virginia. The position leads complex, multisite managed service deployments, providing senior operational guidance and customer engagement throughout the full service delivery lifecycle.

You will independently manage high-visibility deployments, interpret engineering docs, drive cross-functional teams, mentor others, and contribute to process improvements while maintaining

Qualifications

• Associate's or Bachelor's degree in Business, Telecommunications, Information Technology, or related field; or equivalent experience.
• 3–5 years of experience in telecommunications, service delivery, project coordination, or technical customer support.

Responsibilities

• Lead multisite managed service deployments and coordinate cross-functional teams.
• Interpret advanced engineering documentation and provide technical guidance.
• Manage high-visibility customer deployments with escalation and risk management.
• Mentor team members and drive process improvements.

Skills

VoIP

LAN/WAN

CPE troubleshooting

Problem solving

Project coordination

Customer engagement

Education

Associate's or Bachelor's degree

Tools

Adtran

Cisco Meraki

Networking hardware

Job description

Segra is searching for a qualified and experienced Network Services Coordinator to join us in a full-time capacity.

Location Requirement:

The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the office, with flexibility to work remotely two (2) days each week.

Role Overview:

Network Services Coordinator is an advanced professional responsible for leading the delivery of complex, multisite, and multiproduct managed service deployments. This position serves as a senior operational authority within the Managed Services team, providing elevated technical interpretation, project leadership, and customer engagement throughout the full lifecycle of service delivery.

The Network Services Coordinator independently manages highvisibility customer deployments, interprets advanced engineering documentation, and drives crossfunctional teams to meet aggressive delivery timelines. This role exercises significant autonomy in decisionmaking, risk mitigation, and escalation management. Managed Services Coordinator II also contributes to process improvement initiatives and serves as a mentor for the team.

Qualifications

• Education: Associate's or Bachelor's degree in Business, Telecommunications, Information Technology, or related field; or equivalent experience.
• Experience: Minimum 3-5 years of experience in telecommunications, service delivery, project coordination, or technical customer support

Key Competencies

• Working knowledge of VoIP, LAN/WAN network switching/routing equipment (Adtran, Cisco Meraki), and CPE troubleshooting
• Independent problem-solving and technical troubleshooting across multiple concurrent, high-visibility projects
• Strong interpersonal and customer engagement skills, including advanced technical discovery discussions

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry-leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer-focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range: $55,230 - $65,000

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.