Senior Voice & IT Systems Engineer — Onsite with Local Travel

Comtech Systems Inc

Gaithersburg (MD)

On-site

USD 60,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

PTO

SIMPLE IRA

Disability Insurance

Dental insurance

Health insurance

Vision insurance

Job summary

ComTech Systems in Gaithersburg, MD is seeking a Senior Voice & Systems Engineer to join our in-office team. You will troubleshoot escalated voice, IT infrastructure, and support client environments, delivering exceptional service and driving improvements.

The ideal candidate has 3+ years of SMB IT experience, strong knowledge of VoIP platforms, Microsoft 365, Azure, Windows Server, and security. Travel to local client sites is expected as part of this role.

Qualifications

3+ years of IT support experience, preferably in SMBs within an MSP environment.
Strong troubleshooting skills across Microsoft 365, Azure, Windows Server, Active Directory, networking, firewalls, VoIP systems, cybersecurity, backup, and cloud technologies.
Experience supporting VoIP platforms and multiple IT infrastructures with a customer service mindset.

Responsibilities

Troubleshoot and resolve escalated desktop, server, network, cloud, and VoIP issues.
Support Microsoft 365, Azure, Windows Server, Active Directory, networking, security, and backup solutions.
Perform upgrades, migrations, deployments, and project work.
Diagnose root causes and implement long-term solutions.
Assist with technical planning, recommendations, and client projects.
Provide guidance to Tier 1 technicians.
Onsite support, installations, and project work as needed.