Senior Voice Engineer

Trace Systems Inc.; Illinois; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off (PTO)

Job summary

Trace Systems Inc. is seeking a Senior Voice Engineer to design, configure, test, and sustain EACN Cisco VoIP capabilities at Scott AFB and related sites. The role requires DoD security clearances and advanced expertise in CUCM, Cisco Unity, and SIP networks.

Responsibilities include engineering Tier III support, patching and hardening, and coordinating with government personnel. Salary ranges from $85,000 to $110,000 with comprehensive benefits; travel to sites may be involved.

Qualifications

• Active, in-scope US Government issued Secret clearance (minimum).
• US Citizenship required.
• DoD 8140 qualifications and roles may be met by education, training, or certifications.
• Masters or PhD in CS, Cybersecurity, Data Science, or IT-related field.
• DoD 8140 certifications such as SecurityX / CASP+, CCNP Security, CCSP recommended.

Responsibilities

• Lead Tier III engineering, configuration, troubleshooting, and sustainment of the EACN Cisco VoIP environment.
• Configure, patch, STIG, and enhance Cisco UC components and teleconference bridges.
• Develop and maintain configurations for CUCM, Unity, SBCs, and SIP-enabled devices.
• Engineer SIP connections between EACN and external voice networks, including Asterisk and Call Manager Express.
• Perform Tier III network engineering tasks, baseline management, and change implementation.
• Validate new hardware, software, patches, and configuration changes in the SIL before deployment.
• Provide senior technical guidance and troubleshooting leadership to Government engineers and site personnel.

Skills

Verbal and written communication

Education

Masters or PhD in Computer Science / Cybersecurity / Data Science / Information Systems / Information Technology / Software Engineering

Bachelor’s degree in engineering or information technology (preferred)

Tools

CUCM

Cisco Unity

CUBE

SBCs

SRST

Job description

Job Overview

Job Title: Senior Voice Engineer

Location: Scott AFB, Illinois

Job Responsibilities

Trace Systems is seeking a Senior Voice Engineer to provide Tier III design, configuration, testing, security hardening, and sustainment of EACN enterprise voice capabilities at Scott AFB and operational A2G2 sites. The project associated with this position is currently in the proposal stage.

• Lead Tier III engineering, configuration, troubleshooting, and sustainment of the EACN Cisco VoIP environment.
• Configure, develop, patch, STIG, enhance, and add features to Cisco Unified Communications Manager, Cisco Unity, Instant Messaging and Presence, and teleconference bridges.
• Develop and maintain configurations for Cisco Unified Border Elements, Session Border Controllers, Ribbon VX900 devices, and other SIP-enabled network devices.
• Engineer SIP connections between EACN and external voice systems, including Asterisk networks, Call Manager Express, SRST, and other Cisco VoIP networks.
• Perform or assist with Tier III network engineering functions, baseline management, technical documentation, testing, and change implementation.
• Validate new hardware, software, patches, and configuration changes in the SIL before operational deployment.
• Provide senior technical guidance, troubleshooting leadership, and recommendations to Government engineers and site personnel.

In accordance with the Illinois Equal Pay Act, the following pay scale and benefits information is being provided as required for positions subject to Illinois pay transparency requirements.

Salary Minimum: $85,000

Salary Maximum: $110,000

The base salary range above represents the low and high end of the Trace salary range for this position. Actual salaries may vary above or below the range based on various factors including but not limited to location, experience, and performance. In addition, Trace provides a variety of benefits to employees, including health insurance coverage, flexible spending accounts, an employee wellness program, life and disability insurance, a retirement savings plan, company holidays and paid time off (PTO).

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance (minimum); higher-level eligibility may be required based on assigned access.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Candidates must meet the applicable DoD 8140 qualification requirements for the assigned work role. DoD 8140 Work Role(s): 451 System Administrator, Proficiency Level: Advanced; and may qualify through education, military training, certifications, or a combination thereof.
• Qualifying 8140 credentials include a Masters or Ph.D degree in Computer Science or Cybersecurity or Data Science or Information Systems or Information Technology or Software Engineering or completion of relevant military communications or network training.
• Qualifying 8140 certifications may include SecurityX / CASP+, CCNP Security, CCSP, FITSP-O, GFACT or other DoD 8140-approved certifications. Higher proficiency-level or equivalent DoD 8140-approved certifications applicable to the assigned work role may also be accepted.
• Strong verbal and written communication skills and the ability to coordinate effectively with technical and non-technical personnel.
• Ability to work in a secure DoD environment and comply with applicable Air Force, installation, and program security requirements.
• 5+ years of enterprise voice engineering experience, including advanced support of Cisco unified communications environments.
• Current Cisco Voice certification with a concentration on Cisco Unified Communications Manager (CUCM), or ability to obtain it within six months of employment.
• DoD-approved IA baseline certification commensurate with the position, or ability to obtain it within six months.
• Advanced experience with CUCM, Unity, CUBE, SBCs, SIP, SRST, voice security hardening, and troubleshooting.

Desired Qualification

• Experience with Ribbon VX900, Asterisk, teleconference bridges, classified voice, executive communications, EACN, or A2G2.
• Experience integrating voice services with complex routed networks and SIL/test environments.
• Prior military service or experience supporting Department of Defense or U.S. Air Force customers.
• Experience supporting mission-essential communications in distributed, multi-site environments.

Education

• High school diploma or equivalent required; bachelor's degree in engineering, information technology, or a related field preferred.

Trace Systems

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.