Senior VOC Analytics Lead - AI & GenAI Insights

Bzpp; United States; Presencial; USD 115.000 - 164.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vehicle lease allowance

Holiday pay

Health insurance

401(k) with match

Paid time off

Life and disability coverage

Employee assistance program

Education reimbursement

External training

Descripción de la vacante

Hyundai is seeking a Senior Manager of VOC Advanced Analytics in Fountain Valley, CA. The role focuses on leading analytics across Voice of the Customer, product quality, and customer care with AI/GenAI techniques to identify risks, optimize operations, and drive improvements.

Expect to define analytics strategy, deploy predictive models, and deliver executive insights. Strong leadership and cross-functional collaboration are essential in a fast-paced environment.

Formación

• 8+ years in data analytics, BI, or data science.
• 3+ years leading analytics teams.
• Experience with VOC, customer care, or product quality analytics preferred.

Responsabilidades

• Lead advanced analytics and data science initiatives across VOC, product quality, and customer care.
• Develop predictive models for warranty forecasting, churn, and escalation risk.
• Apply NLP and GenAI to unstructured VOC data and run experiments to test improvements.
• Partner with Data Engineering to build analytics-ready environments and present findings to senior leadership.

Conocimientos

Python

SQL

NLP

GenAI

Azure AI

OpenAI/Claude APIs

Statistical modeling

Forecasting

Educación

Bachelor’s degree in a quantitative field

Herramientas

Azure AI

OpenAI/Claude APIs

Descripción del empleo

Hyundai is seeking a Senior Manager of VOC Advanced Analytics in Fountain Valley, CA. The role focuses on leading analytics across Voice of the Customer, product quality, and customer care with AI/GenAI techniques to identify risks, optimize operations, and drive improvements.

Expect to define analytics strategy, deploy predictive models, and deliver executive insights. Strong leadership and cross-functional collaboration are essential in a fast-paced environment.