Senior VMware Engineer — Remote, 24/7 Global Support

Alldus; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Alldus is seeking a Senior Support Engineer - VMware to join a global enterprise software support team. This remote role requires 10+ years of hands-on VMware experience and offers exposure to enterprise customers, troubleshooting complex infrastructure, and supporting mission-critical virtualized environments.

Responsibilities include remote technical support, incident resolution, and collaboration with technical specialists across industries.

Qualifications

• 10+ years hands-on VMware experience.
• Strong knowledge of vSphere and vCenter.
• Experience with enterprise VMware components.

Responsibilities

• Diagnose and resolve complex VMware issues.
• Provide remote support to enterprise customers.
• Troubleshoot incidents across VMware components.
• Perform configuration changes and admin tasks.
• Support VMware implementations, upgrades, patching.
• Collaborate with customer tech teams and stakeholders.
• Document findings and root-cause analyses and resolutions.
• Contribute to knowledge bases and diagnostic tools.
• Participate in a 24/7/365 on-call rotation.

Skills

VMware

vSphere

vCenter

Troubleshooting

Customer support

Education

Bachelor's degree in CS/IT

Tools

VMware NSX

VMware vSAN

SRM

Aria Suite

Job description

Alldus is seeking a Senior Support Engineer - VMware to join a global enterprise software support team. This remote role requires 10+ years of hands-on VMware experience and offers exposure to enterprise customers, troubleshooting complex infrastructure, and supporting mission-critical virtualized environments.

Responsibilities include remote technical support, incident resolution, and collaboration with technical specialists across industries.