Senior VMware Engineer

Alldus; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Alldus is seeking a Senior Support Engineer - VMware to join a global enterprise software support team. This remote role requires 10+ years of hands-on VMware experience and offers exposure to enterprise customers, troubleshooting complex infrastructure, and supporting mission-critical virtualized environments.

Responsibilities include remote technical support, incident resolution, and collaboration with technical specialists across industries.

Qualifications

• 10+ years hands-on VMware experience.
• Strong knowledge of vSphere and vCenter.
• Experience with enterprise VMware components.

Responsibilities

• Diagnose and resolve complex VMware issues.
• Provide remote support to enterprise customers.
• Troubleshoot incidents across VMware components.
• Perform configuration changes and admin tasks.
• Support VMware implementations, upgrades, patching.
• Collaborate with customer tech teams and stakeholders.
• Document findings and root-cause analyses and resolutions.
• Contribute to knowledge bases and diagnostic tools.
• Participate in a 24/7/365 on-call rotation.

Skills

VMware

vSphere

vCenter

Troubleshooting

Customer support

Education

Bachelor's degree in CS/IT

Tools

VMware NSX

VMware vSAN

SRM

Aria Suite

Job description

Experience: 10+ years of VMware experience

Work Authorization: US citizens or US Green Card holders only

About the Opportunity

We are partnering with a leading global enterprise software support and services provider to recruit an experienced Senior Support Engineer - VMware to join its global technical support team.

This is an excellent opportunity for a seasoned VMware professional to work with enterprise customers, troubleshoot complex infrastructure challenges, and support mission-critical virtualized environments. The role is remote and offers the opportunity to collaborate with technical specialists and enterprise clients across a broad range of industries.

Key Responsibilities

• Diagnose and resolve complex technical issues across VMware infrastructure and virtualization environments.
• Provide remote technical support to enterprise customers through collaborative sessions and remote connectivity.
• Troubleshoot incidents across multiple VMware components and develop effective, sustainable solutions.
• Perform configuration changes, system administration, and technical remediation as required.
• Support VMware implementations, maintenance, upgrades, and patching activities.
• Work closely with customer technical teams and stakeholders to understand requirements and resolve critical incidents.
• Reproduce reported issues, conduct root-cause analysis, and document findings and resolutions.
• Contribute to technical knowledge bases, diagnostic tools, and continuous improvement initiatives.
• Participate in a global 24/7/365 support model, including an on-call rotation and occasional evening, weekend, or holiday coverage.

Required Experience and Technical Skills

• 10+ years of hands-on VMware experience across the VMware technology portfolio.
• Strong technical knowledge of VMware vSphere and vCenter.
• Experience with VMware vSAN, NSX, Site Recovery Manager (SRM), and Aria Suite components.
• Demonstrated experience in VMware implementation, configuration, administration, architecture, and maintenance.
• Strong troubleshooting skills, including resolving complex issues spanning multiple VMware components.
• Experience supporting enterprise infrastructure and working directly with technical customers or client stakeholders.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote environment while collaborating effectively with a global team.
• Flexibility to participate in a 24/7/365 support rota.

Experience with one or more of the following would be advantageous:

• VMware Cloud Foundation (VCF)
• Dell VxRail
• VMware Aria Automation
• VMware Horizon

Education

A bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred. Equivalent relevant professional experience will also be considered.

What We're Looking For

We're seeking a customer-focused VMware expert who enjoys solving challenging technical problems, takes ownership of complex incidents, and can build trusted relationships with enterprise customers. The ideal candidate combines deep technical expertise with a methodical troubleshooting approach and a commitment to service excellence.

Important Eligibility Requirements

• Candidates must currently be based in the United States.
• Candidates must be US citizens or US Green Card holders.
• Candidates must be comfortable working remotely and participating in a 24/7/365 on-call support rotation.