Senior VIP Travel & Logistics Lead

TAG USA

Chicago (IL)

On-site

USD 65,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Equal opportunity employer

Work eligibility in USA

Job summary

TAG USA is seeking a Senior Travel Executive to support our corporate department in Chicago. This full-time role involves managing VIP travel, negotiating with vendors, and coordinating complex itineraries to meet client preferences and budgets.

You'll collaborate with global teams, ensure high-quality documentation, and mentor junior staff while delivering personalized service to top executives and productions. Previous experience with VIP travel is preferred.

Qualifications

In lieu of formal education, equivalent combination of education and related experience is acceptable.
5+ years of experience within a travel agency is required.
Strong knowledge of airfares, contracted fares, ticketing and reissues is required.
GDS experience with Galileo is preferred and required.
Experience handling VIP, entertainment clients, and/or group travel is preferred.

Responsibilities

Manage client travel requirements including VIP travel, anticipating client preferences and needs.
Service all inquiries, bookings, and ticketing with high standards and accurate documentation.
Report, investigate and resolve errors or client complaints with excellent customer service.
Process complex reissues and pricing records accurately.
Manage Quality Control procedures and tasks.
Negotiate best rates from vendors to maximize profitability.